Hyderabad, India

Full-Time

What you get to do in this role:

Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Basic Qualifications:

Understanding of content development life cycles and processes
3+ years work experience (may include internships) in technical communication
Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
Experience authoring in DITA, Markdown, or another structured authoring architecture
Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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