: Position has responsibility for end-to-end management of safety, operational, maintenance, and spare parts manuals. Create documentation which clarifies product features and benefits. Provide high-quality documentation that contributes to the overall success of our products, services, and customers. Work collaboratively with engineering, assembly, service and other equipment experts to document the proper way to operate and maintain our equipment to ensure that our products are safer and easier to use.
- Work with internal teams to obtain an in-depth understanding of the product, our services, and the documentation requirements.
- Create, or update, a Safety, Operation, Maintenance, and Spare Parts manual for each type of machine that is produced by the KW/Syntegon.
- Provide manuals and updates for legacy equipment when ordered or modernized.
- Responsible for maintenance of existing manuals.
- Coordinates language translation for manuals as required.
- Create tutorials to help end-users operate a variety of applications.
- Understand complex technical concepts and explain them with easily understandable photos and text.
- Develop innovative illustrations (using photographs, SolidWorks or other illustrations) to help the customer understand the functionality and operation of all parts of their new equipment.
- Attend Production meetings (scheduling, FATs, etc…) to determine if there is a need to revise manuals to reflect Customer, or Production, driven changes.
- Maintain historical records of manuals developed for each machine shipped.
- Review the Bill-of-Materials (BOM) and make sure that the drawing package is clear and complete.
- Create setup sheets for each product format.
- Coordinate and deliver manuals in accordance with the sales order (i.e. format and quantity).
- Maintain tracking information for the manuals sent for future reference.
- Create forms for Production, Part Sales Service, ect.
- Convert files, as necessary, to PDF format
- Assist with the development of other promotional material as needed (i.e. photo collages, posters, banners, Illustrations, animations, brochures, etc...)
- Contribute and be responsible to the Safety, Quality, and Environmental awareness throughout the organization.
Carry out other duties as assigned
Required:
- A 4-year degree in a Engineering, Technical or writing field.
- A minimum of 3 years work experience with technical writing in a manufacturing environment.
- Solid computer proficiency - proficient in AutoCad, Solidworks, 3 Diva, eDrawings, and SAP.
- Advanced level word-processing and spreadsheet skills in Microsoft Office products.
- Proficient in Adobe programs including Acrobat, Illustration, Photoshop, and InDesign.
- Proficiency in managing multiple tasks simultaneously.
Preferred Skills:
- Maintaining professionalism in challenging situations.
- Accepting changing priorities/deadlines while maintaining a positive attitude and resiliency when facing change and ambiguity.
- Excellent written and verbal communication skills, the ability to partner with other functions and foster teamwork.
- Commitment to representing the company in a professional manner and upholding company values.
- Strong customer service focus with internal and external customers.
- Strong sense of ownership, urgency, and drive for excellence.
- Self-motived, ability to work independently while contributing in cross-functional teams by providing functional support, guidance and leadership when needed.
- Organizational mindset of continuous improvement.
Additional information
The expected compensation range for this position is between $70,0000 - $95,000 based on a full-time schedule.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
All your information will be kept confidential according to EEO guidelines
NOTE: All official Syntegon job postings can be found at www.syntegon.com. Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
