Technical Writer

Introduction to Demandbase: 

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area," Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase! 

About the Role:

As a Technical Writer, you will produce high-impact documentation for the Demandbase suite of enterprise software. Your deliverables will include online help, guides, knowledge articles, and release notes. You will work independently and as part of a team. This opportunity utilizes your writing abilities and time management skills, using the latest tools and methods to create and publish end-user documentation.

The base compensation range for this position, not including the company bonus, is: $120,000 - $164,000

What you'll be doing:

• Own documentation and technical content for a specific product area, including migrating, writing, editing, testing, updating, and publishing help articles. 
• Coordinate with other writers to fit into the information architecture and style guide to create a unified document set.
• Collaborate closely with product managers, developers, and product marketing managers to develop effective feature documentation.
• Contribute to the help center style guide and content strategy.
• Mentor and provide feedback to more junior writers.

 What we're looking for:

• 4+ years in a technical writer role with experience tailoring content to different audiences, from developers to non-technical users.
• Experience using industry-standard writing and publishing technologies and practices such as, minimalism, task-oriented writing, HTML, XML, and a strong sense of information architecture.
• Experience working in a range of delivery and media formats.
• Experience working with and documenting enterprise SaaS applications.
• Writing Samples that demonstrate strong technical writing skills.

Nice to haves:

• Experience with Zendesk or other knowledge management software.
• Experience with Google Analytics or Data Analysis.
• Experience working in a fast-paced agile environment.
• Experience with API documentation.

Benefits:

Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, no internal meetings Fridays, as well as access to Modern Health and other mental wellness resources. Additionally, we offer eight paid holidays and two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving). We also provide 401(k), short-term/long-term disability, life insurance, and other great benefits.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase:

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

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