We are seeking an experienced and talented Senior Technical Writer to join our team as the Confluence Workspace Manager. As the Senior Technical Writer, you will play a crucial role in organizing and managing our Confluence knowledge base to ensure it remains a central hub of accurate and up-to-date technical documentation. Your expertise in technical writing, information architecture, and content management will be instrumental in fostering collaboration, knowledge sharing, and process improvement within our organization.
Responsibilities
- Content Management: Oversee the organization, structure, and accessibility of information within our Confluence workspace. Ensure that technical documentation is well-categorized, easy to navigate, and adheres to established style and formatting guidelines.
- Documentation Creation: Collaborate with subject matter experts (SMEs) and cross-functional teams to create, edit, and maintain technical documentation, including user guides, API documentation, system architecture, process flows, and troubleshooting guides.
- Quality Assurance: Conduct thorough reviews and audits of existing documentation to ensure accuracy, consistency, and adherence to industry standards. Implement best practices for maintaining a high standard of quality in all documentation.
- Content Governance: Establish and enforce content governance policies and guidelines to manage version control, review cycles, and content expiration. Ensure that outdated or redundant content is promptly archived or updated.
- Knowledge Sharing Advocacy: Promote the use of Confluence as the primary knowledge-sharing platform within the organization. Develop training materials and conduct workshops to encourage team members to contribute to and benefit from the knowledge base.
- User Support: Provide guidance and support to team members on best practices for creating and maintaining documentation in Confluence. Address technical writing-related queries and offer solutions to improve content clarity and usability.
- Documentation Templates: Develop standardized documentation templates to streamline the content creation process and maintain consistency across various technical documents.
- Content Search Optimization: Optimize the Confluence search functionality to ensure relevant and accurate information retrieval for users, minimizing redundancies and improving overall search experience.
- Documentation Metrics: Track and analyze metrics related to the usage and effectiveness of the Confluence workspace. Use data insights to identify areas for improvement and propose solutions to enhance content discoverability.
- Stay Abreast of Industry Trends: Keep up-to-date with the latest trends and innovations in technical writing, content management, and documentation tools. Continuously seek opportunities to enhance the efficiency and effectiveness of our documentation practices.
Requirements
- Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.
- Proven experience (5+ years) in technical writing, content management, or information architecture, preferably in a software development or technology-focused environment.
- Strong proficiency in using Confluence or similar documentation and collaboration tools.
- Exceptional writing and editing skills with a keen eye for detail and clarity.
- Demonstrated ability to organize complex technical information into coherent and user-friendly documentation.
- Experience working with cross-functional teams and SMEs to gather information and create accurate technical documentation.
- Proficiency in using markdown or other markup languages for documentation.
- Familiarity with version control systems (e.g., Git) and collaborative authoring workflows.
- Excellent project management and organizational skills, with the ability to handle multiple tasks and priorities.
- A proactive and collaborative attitude with a passion for knowledge sharing and documentation best practices.
- Knowledge of software development methodologies (e.g., Agile) is a plus.
- Portfolio or samples of previous technical writing projects.
Benefits
Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.
Education budget: We believe the learning journey never ends, therefore you will be entitled to an annual education budget to take part in trainings, courses or onsite conferences of your choice.
Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community
Mobility package: When you are joining the b_labs office, we will subsidize your mobility expenses for public transport.
Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.
