Technical Writer 3 (Field Service Procedures)

Primary Function of Position

As a member of the Services organization, the Technical Writer ensures that development, delivery, and maintenance of technical Field Service documentation is consistent and compliant with product support needs and company guidelines. The Technical Writer produces accurate, clearly presented, consistent documentation on time for product releases, and requires no day-to-day instruction or general instruction for new assignments. The Technical Writer should be highly skilled in the development and maintenance of technical documentation.

This is an on-campus position with both office and laboratory working environments.

Roles and Responsibilities

• Plans, writes, edits, and maintains Field Service documentation (i.e., Field Service procedures and technical bulletins) for medical device systems.
• Complete documentation control steps to release final documentation. This includes Change Orders in the documentation control system.
• Informs and adheres to policies, procedures, and quality documents. Collaborates with project team members to share knowledge and best practices.
• Uses skills as an experienced technical communication professional with understanding of industry best practices and company objectives to resolve complex issues in creative and effective ways.
• Evaluates, recommends, or develops documentation process and productivity aids. Assist with development of internal writing style guide.

Skill/Job Requirements

• Minimum 8 years’ technical writing experience in a hardware or engineering environment, including documentation for various technical audiences.
• Experience with DITA XML authoring tools.
• Exceptional writing and grammar skills in areas of content development by using minimalist, topic-based writing style. Analytical ability to swiftly grasp and effectively communicate complex scientific and engineering concepts for intended audiences.
• Solid organizational and project-management skills with ability to participate in project discussions and manage deliverables for multiple projects under tight deadlines, set priorities, and manage time effectively.
• Understanding of mechanical/hardware concepts and complex devices.
• Minimum Bachelor's degree in engineering sciences, professional writing, or equivalent preferred.
• PTC Arbortext Editor or IXIASOFT CCMS highly desired.
• Experience with current versions of standard authoring tools, including Adobe Acrobat, Illustrator, InDesign, and Photoshop; and Microsoft Excel and Word.
• Professional references and writing examples expected.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.