TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 150 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Team Lead – Customer Data Platform (CDP)
Location of the role: Germany/Spain/Romania (Remote)
As a Team Lead – CDP at TrustYou, you’ll have the opportunity to apply your deep technical expertise, build and lead a team, all while being supported by experienced senior management.
At TrustYou, you'll shape a groundbreaking product and advance your career in an exciting industry. If you're ready to take the next step in your professional journey, we'd love to hear from you!
In your role, you will make an impact by…..
Team Leadership: Build and lead a team to enhance our CDP product. Mentor team members and foster a culture of innovation and excellence.
Product Ownership: Define the product vision and strategy. Drive the product roadmap aligned with business objectives and customer needs.
Hands-on Development: Actively participate in coding and product development. Implement practical solutions with a professional and pragmatic approach.
Strategic collaboration: Influence the future of customer data utilization in the hospitality industry. Contribute to high-level decision-making and company strategy.
Working with cutting-edge technologies in data management and automation.
Leading the implementation of innovative features to enhance our CDP.
You are a perfect fit, if you have…
Coding Skills:
Proven ability to develop software applications.
Experience in full-stack development with a focus on Node.js.
Technical Expertise:
Knowledge of Microsoft Azure and cloud-based solutions.
Familiarity with Power BI Embedded for data visualization and analytics.
Experience with low-code automation tools.
Leadership Skills:
Ability to build and lead high-performing technical teams.
Experience managing projects from concept to completion.
CDP Knowledge:
Understanding of Customer Data Platforms and related technologies.
Experience in data integration, warehousing, and analytics.
Marketing Automation:
Familiarity with tools like HubSpot, Mailchimp, etc.
Understanding of audience segmentation and campaign management.
Professional Mindset:
Pragmatic approach to delivering high-quality solutions efficiently.
Balance between innovative thinking and practical implementation.
Agile Methodologies: Familiarity with Scrum, Kanban, and leading cross-functional teams.
Collaborative Skills: Excellent English communication skills and teamwork abilities.
Ambition: Desire to take on significant responsibility and grow into a senior leadership role.
And most importantly, what's in it for you...
Working in a global, divers, and collaborative team
Flexible working hours allowing you the freedom to shape your work-life
Remote-friendly environment and budget for home office equipment
On-going career development, training, and coaching
Six days for learning & development
Celebrate in style at our team events (in-person and virtually)
Social benefits and perks based on location
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
