Technical Systems Engineer

About The Team:
The mission of our team is to provide 1st level support to all of our fulfillment systems (WMS,WCS, etc.) at our automated production site in Derby (with occasional work in our German facility in Barleben on a quarterly basis). You will be part of a new warehouse software implementation team, working cross functionally with your stakeholders to ensure the smooth running of warehouse operation procedures by being the first point of contact for system inquiries.

What You Will Be Doing:

• Provide live support for our WCS (Warehouse Control System) & WMS (Warehouse Management System)
• Identify and recommend change controls to support operational enhancements and fixes, as well as specify and deliver local reporting requirements
• Set up dashboards to support system analysis and system monitoring
• Continuously review software systems and initiate and implement improvements through enhancements and/or change requests
• Determine resolution paths for critical issues with suppliers and internal development teams
• Create work instructions, standard operating procedures, training materials for WMS & WCS, and ensure comprehensive reporting is in place

Who You Are:

• Experience with WCS/WMS driven production environments
• Successfully completed a university degree, preferably in Computer Science, Business Informatics or Engineering (or similar practical work experience)
• Good knowledge of SQL, are data-driven and adept at creating analyses & reports
• Understanding of Supply Chain processes and technology.
• Great interest in operational processes and their continual improvement
• Capable of working independently, structured and conscientiously, consistently meeting deadlines

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● If in the office, enjoy a free breakfast every day
● Eye care scheme
● Cycle to work scheme
● Group Life Assurance

Location: Smart parc, Spondon, Derby, DE21 7HW (On-Site)

Working Schedule: 42 hours per week. AM and PM working 5 out of 7 days, rotating weekly.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.