Technical Support Supervisor, SOFTONE Twinsoft

SOFTONE is one of the largest technology ecosystems in Greece and SE Europe, that includes seven leading brands (SoftOne, PROSVASIS, IMPACT, cosmoONE, Global Sustain, Twinsoft and Sunsoft), currently employing more than 750 technology and business professionals. SOFTONE focus on the development of business and accounting software solutions, innovative cloud services, enterprise mobility applications and e-invoicing and procurement solutions, having earned numerous awards and distinctions for their innovation and contribution in supporting companies' digital transformation. SOFTONE solutions are used by more than 75,000 enterprises in Greece and several international markets (Cyprus, Romania, Bulgaria), and are supported through a wide (+600) Channel Partners Network.

TwinSoft has been established in 2006 by a group of executives with strong knowledge and many years of experience in the hospitality market. TwinSoft is a leading POS software provider with more than 3500 installations deployed nationwide. Head Offices located in Thessaloniki and an authorized reseller network covering all major cities, ensure a high level of customer support.

SOFTONE Twinsoft is looking for a Τechnical Support Supervisor to join our talented team.

Your contribution to the success of the team

• Team Leadership & Mentorship
• Oversee daily operations and allocate resources within the Technical Support team.
• Provide training, mentorship, and support to foster skills and performance.
• Lead by example, setting standards for client interactions, problem-solving, and professionalism.
• Technical Oversight & Problem Resolution
• Guide the team in diagnosing and resolving complex hardware, software, and network issues.
• Ensure standard processes are followed for installations, configurations, and maintenance of POS systems.
• Act as an escalation point for high-impact or challenging technical issues.
• Process Optimization & Improvement
• Identify opportunities for improving support workflows and procedures, optimizing client satisfaction.
• Encourage the use of data-driven decision-making to enhance support services and team performance.
• Customer Relations & Communication
• Maintain high levels of customer service, ensuring prompt and professional responses across all support channels.
• Collaborate closely with other departments to align support practices with customer needs and corporate objectives.

Your Qualifications & Competencies

• Demonstrated experience in technical support or IT, with at least 1-2 years in a supervisory role.
• Bachelor’s degree in Computer Science or related field.
• Strong people management skills, with a focus on team development, communication, and performance management.
• Advanced understanding of Windows OS, networking concepts, and POS systems.
• Excellent troubleshooting abilities and the capability to resolve complex technical issues efficiently.

Nice to have

• Certifications such as CompTIA A+ or MCP.
• Experience in the hospitality sector or POS systems is a plus.

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus

📖 Funded training & development opportunities

🥪Catering food services

❤️Private health insurance plan and pension

🧘🏼‍♀️Psychological and Nutrition Support services

Our core values and competencies define us every day and make us stand out:

• We innovate
• We foster security 
• We focus on sustainable development
• We care about people  
• We are connected

Do you feel excited about the above? If so, apply to this job opportunity.