Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
IT support for 1,700 internal users at a U.S.-based insurance company. The role involves troubleshooting technical issues, managing user accounts, and ensuring smooth IT operations through various support channels.
Responsibilities:
Provide technical support via Phone, Email, and Chat
Troubleshoot Microsoft 365 applications (Outlook, Excel, Teams, etc.)
Perform basic hardware diagnostics (Laptops, Thin Clients, Monitors, Docking Stations, Peripherals)
Handle access control issues (MFA, password resets, VPN)
Assist with system troubleshooting for both endpoint and cloud-based resources
Support browser-based portals
Document and log tickets in the ticketing system
Requirements:
Basic IT technical knowledge
Strong English communication skills (written & verbal)
Excellent soft skills (customer service, problem-solving, teamwork)
What we offer:
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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