As a Technical Support Specialist at Incision, you will play a crucial role in ensuring the seamless operation of our software solutions by providing technical assistance to our clients. We are seeking candidates with a strong background in IT, computer science, or related fields who possess excellent communication skills and a passion for problem-solving.
What you will do
Provide first-line response to user queries and technical issues.
Respond promptly and efficiently to support requests via various communication channels.
Collaborate with internal teams to prioritize and resolve technical issues.
Proactively communicate updates and progress to relevant stakeholders.
Document support interactions and maintain accurate records.
Continuously improve knowledge base articles and support resources.
Stay updated on product features, known issues, and troubleshooting techniques.
