Technical Support Specialist

About Incision
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

Our Core Values

💙 Impact & Excellence: we strive for innovation and excellence in surgical education

📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive

🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success

Role Overview

We are seeking a Technical Support Specialist who can confidently combine technical support

responsibilities with structured manual QA work. This role suits someone with hands-on

experience who is comfortable balancing support duties, on-call availability, and quality

assurance activities.

Your role:

• Handle technical support incidents beyond first-line complexity

• Perform in-depth troubleshooting, root cause analysis, and follow-up

• Participate in a 24/7 on-call rotation

• Execute structured manual testing, including regression, validation, and acceptance testing

• Ensure proper documentation of incidents, test cases, and test results

• Collaborate closely with development, QA, and product teams to improve system quality

• Contribute to improving support and testing processes

Requirements

What You Bring 💪

• Bachelor's degree in IT, computer science, or a related field is preferred.

• English fluency is a must.

• Medior-level experience (2+ years of experience in technical support, QA, or a related role)

• Manual QA experience (test execution, validation, defect reporting)

• Comfortable working in on-call rotations

• Strong analytical and problem-solving skills

• Ability to work independently while coordinating with multiple teams

Nice to Have!

• Experience with ticketing systems, monitoring tools, or test management tools

• Understanding of software development or release processes

What We Offer

🚀 Make a Real Impact: help revolutionize surgical education worldwide!

🌍 International Team: join a diverse crew with 10+ nationalities.

📚 Learning & Development: access training, courses, and growth opportunities.

🏡 Hybrid Work Model: flexibility to work remotely.

📈 Career Growth: expand your skills in a fast-paced, innovative environment.

💻 Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.

💡 Inspiring Team: collaborate with medical professionals and cutting-edge innovators.!

🎉 Team & Social Events: regular gatherings to connect, learn, and have fun.

💰 Competitive Salary: get rewarded for your skills and expertise.

🚆 Travel Allowance: support for commuting costs.

🧠 Mental Health Support: access well-being resources through OpenUp.

👔 Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!

🌈 Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.