- Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner.
- Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime.
- Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers).
- Refer to internal database or external resources to provide accurate tech solutions.
- Prioritize and manage several open issues at one time.
- You will work on a 2-shift system.
- Fresh graduates are welcome.
- Basic understanding of computer systems, networks, and databases.
- Strong problem-solving and communication skills.
- Capable of providing step-by-step technical assistance, both written and verbal.
- Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk).
- Basic understanding of SQL queries and JavaScript programming.
To apply directly, you can click the following link: https://katrecs.kata.ai/8d30978e-ae6f-4ac0-8313-2563be6a426d
We value a flexible working hour for our employees.
The most important is we provide a learning experience in Conversational AI Industry.
