We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide.
We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager, leading our Technical Support team members based in Australia and Poland.
Responsibilities:
- Lead and manage the Technical Support team (spread across the world), providing mentorship and guidance to team members
- Own and optimize technical support processes, ensuring alignment with company goals and efficiency
- Foster a collaborative team environment to resolve issues and improve overall service quality
- Motivate and support team members in their professional development and growth
- Ensure adherence to SLAs and performance metrics
Technical skills:
- 3+ years of managerial experience in a technical support or IT service management environment
- Experience with process improvement and optimization
- Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus
- Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus
- English level B2 or higher
Soft skills:
- Leadership: strong leadership skills with a track record of developing and motivating teams
- Communication: Effective communication skills, especially with teams responsible for security, operations and product
- Analytical thinking: Ability to tackle and investigate complicated problems and convert it to the task
- Adaptability to Rapid Changes: Demonstrated capability to adjust to quick technological shifts and evolving business requirements
- Ownership and Accountability: Readiness to take ownership of tasks, issues as well as demonstrate accountability of the results and outcome
What you get in return:
- You will join the company, that cares about work and life balance
- Annual Bonus based on the performance review cycle
- Family Medical Insurance, Pension fund, MyBenefit system and Multisport for CoE
- Generous Annual Leave Policy (26 days of paid leave for B2B and CoE)
- Hybrid working model (3 days from our modern office and 2 days fully remotely)
- Comprehensive Workation Policy with 30 more remote days available.
- Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts.
[Applicable only to candidates from Poland]: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request [email protected]. You may report a violation referred to in the Procedure under the terms specified therein.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
