Delta Electronics is hiring a

Technical Support Level 2 - Energy Infrastructure Solutions

Hoofddorp, Netherlands
Full-Time

We are looking for a Field Support Engineer Level 2 for our service operations related to the Smart Energy Solution Team. 

Key Responsibilities:

  • Handle service cases to closure in our case handling system.
  • Give support to Level 1 when required.
  • Escalate complicated issues to LV3.
  • Remote, on-site diagnostics and service of products
    • Remote or on-site troubleshooting.
    • Create adequate repair instructions.
    • Determination of required spare parts.
    • Give support to LV1 service engineers.
    • Test the product after service.
    • Communicate the results to the customer.
  • Occasionally conducting training for LV1, customers and service partners.
  • Periodically handle onsite field service to keep own knowledge and skill up to date.
  • Communication of identified product issues to Quality and Master Service Engineer.
  • Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
  • Certified for service and maintenance in 690Vac and 1500Vdc electrical installations.
  • Good understanding of networks and computers
  • Good technical analytical and diagnostics skills
  • Native / Fluent in Dutch or German and English
  • Experience with service processes.
  • Good general knowledge of MS Office
  • Driver’s license Class B
  • Experience from a similar remote support role or field service role.
  • Organized and able to work in a fast-paced environment with shifting priorities.
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