We are looking for a Field Support Engineer Level 2 for our service operations related to the Smart Energy Solution Team.
Key Responsibilities:
- Handle service cases to closure in our case handling system.
- Give support to Level 1 when required.
- Escalate complicated issues to LV3.
- Remote, on-site diagnostics and service of products
- Remote or on-site troubleshooting.
- Create adequate repair instructions.
- Determination of required spare parts.
- Give support to LV1 service engineers.
- Test the product after service.
- Communicate the results to the customer.
- Occasionally conducting training for LV1, customers and service partners.
- Periodically handle onsite field service to keep own knowledge and skill up to date.
- Communication of identified product issues to Quality and Master Service Engineer.
- Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
- Certified for service and maintenance in 690Vac and 1500Vdc electrical installations.
- Good understanding of networks and computers
- Good technical analytical and diagnostics skills
- Native / Fluent in Dutch or German and English
- Experience with service processes.
- Good general knowledge of MS Office
- Driver’s license Class B
- Experience from a similar remote support role or field service role.
- Organized and able to work in a fast-paced environment with shifting priorities.
