. Taking ownership of customer issues reported and seeing
. problems through to resolution.
· Installing applications in IIS and setting up and updating SQL Server database.
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
·Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
·Ask customers targeted questions to quickly understand the root of the problem.
· Track issues through to resolution, within agreed time limits.
·Talk clients through a series of actions, either via phone, email or chat, until they’ve solved technical issues.
· Provide prompt and accurate feedback to customers.
· Refer to internal databases or external resources to provide accurate tech solutions.
· Prioritize and manage several open issues at one time.
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
· Prepare accurate and timely reports
