Experience
4-8 years of experience in IP Network Routing & Switching domain, troubleshooting, implementation, design etc. Experience in working with partner/customer's technical team over the zoom/phone.
Summary:
• Troubleshoot Customer's network related technical issues remotely via email/phone/remote access (Network configuration, hardware and software related troubleshooting).
• Replicate customer environments and issues in the TAC lab and debug.
• Work with Escalation engineer, QA and Engineering team to find out root cause, potential solution and test the solution before extending to customer.
• Take ownership for the customer issues work on the resolution within defined SLAs.
• Create/Update knowledge base articles, create troubleshooting documentation and root cause documents for customer as needed.
• Participate in TOIs, team huddles and tech discussion.
• Available to work in APAC shift (
5.30AM-2.30PM IST) and cover weekends rotations as needed.
Primary Skills
• Excellent Customer handling and communication (verbal and written) skills
• In depth knowledge of IP Packet flow, networking fundamentals.
• Experience in of following technologies-
routing/switching protocols OSPF, ISIS, BGP, IP multicast, MPLS, Datacenter Fabric, VLAN, STP, VxLAN, Virtual Chassis, Multi chassis truck, eVPN, ICMP, UDP, TCP, QoS, VRRP, Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis
• Experience working with traffic generator & linux servers.
• Good to have - Understanding of Cloud, Openstack, Python, Kubernetes
