Technical Support Engineer

Technical Support Engineer

Customer Support

Location: 

Bucharest (Hybrid - 2 days a week at the office)

Position Overview: 

As a Technical Support Engineer, you are the customer’s hero in time of need! A customer’s advocate internally and a Showpad advocate externally. Your forte is to stand by our customers in their more technical requests and ensure an effortless support experience. You are the contact point between Engineering and the Customer Success team, serving as a gatekeeper to help our engineers stay focused on the right work at the right time.

Key Responsibilities:

• Investigate and resolve issues focusing on delivering an effortless support experience
• Work closely with the engineering team to resolve high priority issues
• Work with other Showpad teams to ensure the customer’s voice is heard
• Collaborate with the teams in Ghent, Portland and Chicago to raise awareness on issues and help each other
• Scale up the knowledge (technical, communication skills, etc) of the support team
• Translate customer questions and issues into compelling solutions.

 Requirements:

• Full professional English proficiency
• 1 year of previous experience in a customer-facing and/or technical role or proven technical background through field of study
• A customer-centric and a proactive mindset
• An inquisitive and analytical mind
• The ability to operate in a high-velocity organization
• Excellent interpersonal and communication skills (detail-oriented)
• Strong problem-solving skills and ownership
• The hunger to acquire knowledge of web development techniques (HTML/JS/CSS/REST/...)

Bonus points

• Proficiency in any other European language

Company Highlights: 

Founded in 2011, Showpad is the world’s leading Enablement Operating System (eOS™). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Sellers close more deals – faster – with Showpad.

With dual-headquarters in Ghent and Chicago, regional offices in London, Munich, Bucharest and Wroclaw, and remote hubs across the US and EMEA, Showpad is powered by a diverse global workforce of more than 400 people. Our employee value proposition centers around impact, purpose and belonging. Our culture is based on flexibility, trust and setting people up for success. At Showpad, we foster inclusion, innovate for impact and never stop to raise the bar. We take serious care of our people but never take ourselves too seriously.

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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