Devexperts is hiring a

Technical Support Engineer (Level 3)

Sofia, Bulgaria
Full-Time

We are looking for a Technical Support Engineer (Level 3) to fill the open position in a team that develops and supports proprietary trading platforms for large-scale clients. You will help the existing team to ensure access to various markets to end users from a lot of countries. You will be responsible for maintaining availability, automating release/deploy process, seamless monitoring, and alerting of all the solutions.

We expect Technical Support Engineer (Level 3):

  • work closely with developers for prototyping, and designing new features as part of the infrastructure
  • deploy, install, configure, and maintain sophisticated Trading/Finance and related software
  • configure bare metal & сloud instances by using Infrastructure as Code
  • make key decisions for scalability, reliability, and accessibility
  • install and manage in-house developed and external well-known monitoring systems
  • design, deploy, and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.
  • administrate UNIX/Cloud infrastructure – installation, configuration and maintenance
  • work with the Nexus and GIT repositories

Qualifications

Must have skills: 

  • 5+ years of experience in UNIX/Linux administration
  • 5+ years of experience in Networking
  • experience as an SRE or DevOps
  • experience with support of JVM applications (garbage collection, memory leaks)
  • experience with software development
  • strong experience with OS-level administration on Linux and/or UNIX
  • hands-on scripting experience with Bash, Python, and/or Groovy
  • experience with configuring TeamCity CI/CD pipelines
  • IAAS solutions using Ansible (AWX), Terraform
  • experience with Docker containers orchestrating (K8S/OpenShift/Hashicorp)
  • know how to read and analyze errors
  • in-depth knowledge of TCP/IP and ISO/OSI stack
  • experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.)
  • experience in working with Apache, Nginx, HAproxy, Envoy, etc
  • strong ability to solve problems using code and scripting
  • understanding of ITIL processes and routines
  • Excellent English (written and verbal)

Additional skills considered as an advantage:

  • understanding of ITIL/DevOps processes and routines
  • experience with SQL-like command language
  • experience with Ansible (AWX)
  • knowledge of Java programming language
  • experience with trading/exchange/risk management software usage
  • experience with Atlassian software (JIRA, Confluence, FishEye, etc.

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits:

  • Possibility of hybrid/remote work mode,
  • Flexible working hours.

Health and recreation benefits:

  • 20 days of paid vacation,
  • 5 days of fully paid additional wellness days,
  • Medical insurance – premium package,
  • Free MultiSport card.

Facility benefits:

  • Modern office with new equipment,
  • Panoramic view of Vitosha mountain,
  • PlayStation, Billiard, Relax zone and Gym,
  • Parking space/public transport card,
  • Free drinks and snacks.

Community benefits:

  • Teambuilding activities,
  • Corporate parties,
  • Football club,
  • Speakers' club,
  • Free admission to corporate external events,
  • Possibility of joining conferences and professional fairs.

Professional training benefits:

  • English language courses,
  • Local language courses for foreign employees,
  • Unlimited access to self-learning platforms,
  • Certification opportunities,
  • Mentorship Program.

Social benefits:

  • Referral bonuses for specific roles,
  • Paid leave upon special events.
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