Devexperts is hiring a

Technical Support Engineer (Level 3)

Sofia, Bulgaria
Full-Time

We are looking for a Technical Support Engineer (Level 3) to fill the open position in a team that develops and supports proprietary trading platforms for large-scale clients. You will help the existing team to ensure access to various markets to end users from a lot of countries. You will be responsible for maintaining availability, automating release/deploy process, seamless monitoring, and alerting of all the solutions.

We expect Technical Support Engineer (Level 3):

  • work closely with developers for prototyping, and designing new features as part of the infrastructure
  • deploy, install, configure, and maintain sophisticated Trading/Finance and related software
  • configure bare metal & сloud instances by using Infrastructure as Code
  • make key decisions for scalability, reliability, and accessibility
  • install and manage in-house developed and external well-known monitoring systems
  • design, deploy, and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.
  • administrate UNIX/Cloud infrastructure – installation, configuration and maintenance
  • work with the Nexus and GIT repositories

Qualifications

Must have skills: 

  • 5+ years of experience in UNIX/Linux administration
  • 5+ years of experience in Networking
  • experience as an SRE or DevOps
  • experience with support of JVM applications (garbage collection, memory leaks)
  • experience with software development
  • strong experience with OS-level administration on Linux and/or UNIX
  • hands-on scripting experience with Bash, Python, and/or Groovy
  • experience with configuring TeamCity CI/CD pipelines
  • IAAS solutions using Ansible (AWX), Terraform
  • experience with Docker containers orchestrating (K8S/OpenShift/Hashicorp)
  • know how to read and analyze errors
  • in-depth knowledge of TCP/IP and ISO/OSI stack
  • experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.)
  • experience in working with Apache, Nginx, HAproxy, Envoy, etc
  • strong ability to solve problems using code and scripting
  • understanding of ITIL processes and routines
  • Excellent English (written and verbal)

Additional skills considered as an advantage:

  • understanding of ITIL/DevOps processes and routines
  • experience with SQL-like command language
  • experience with Ansible (AWX)
  • knowledge of Java programming language
  • experience with trading/exchange/risk management software usage
  • experience with Atlassian software (JIRA, Confluence, FishEye, etc.
  • Paid vacation 20 + 5 days
  • Free MultiSport card
  • Medical insurance – premium package
  • Мodern office space
  • Panoramic view of Vitosha mountain
  • Gym & billiard in the office
  • Parking spot or public transport card
  • Mentorship program
  • Training, courses, workshops
  • Paid pro certifications
  • Subscriptions to pro sources
  • Participation in conferences
  • English courses
  • Trading contest within the company
  • Tech meetup dxTechTalk
  • Speaker's club
  • Opportunity to develop your personal brand as a speaker
  • Internal referral program
  • Remote work / Hybrid mode
  • Flexible schedule
  • Work & Travel program
  • Relocation opportunities
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