We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.
We expect the Junior Technical Support Specialist to:
- Work in 24/7 support schedule (day and night shifts),
- Monitor financial systems using proprietary monitoring systems,
- Register and resolve service requests, incidents, and problems,
- Assist to DevOps engineers, developers, and QA engineers,
- Communicate with client and partner company representatives,
- Exchange knowledge with colleagues.
Must-have skills:
- Basic UNIX/Linux training,
- Experience in Unix/Linux command line,
- Basic knowledge of shell script languages, AWK, Perl, etc.,
- Strong analysis, investigation, and troubleshooting skills,
- Good command of written and spoken English languages.
Nice-to-have skills:
- Work experience in Linux environment,
- Understanding of ITIL/DevOps processes and routines,
- Experience with SQL-like command language,
- Experience with trading/exchange/risk management software usage,
- Experience with Atlassian software (JIRA, Confluence, etc.),
- Knowledge of HashiCorp stack and K8S,
- Bachelor’s degree in Computer Science or a related field.
- Paid vacation 20 + 5 days
- Free MultiSport card
- Medical insurance – premium package
- Мodern office space
- Panoramic view of Vitosha mountain
- Gym & billiard in the office
- Parking spot or public transport card
- Mentorship program
- Training, courses, workshops
- Paid pro certifications
- Subscriptions to pro sources
- Participation in conferences
- English courses
- Trading contest within the company
- Tech meetup dxTechTalk
- Speaker's club
- Opportunity to develop your personal brand as a speaker
- Internal referral program
- Remote work / Hybrid mode
- Flexible schedule
- Work & Travel program
- Relocation opportunities
