About Vonage and Jumper.ai, the Vonage Conversational Commerce application
Vonage, a global cloud communications leader, helps businesses accelerate digital transformation. Through Jumper.ai, the Vonage conversational commerce application, companies can now create AI-powered omnichannel experiences that boost sales and increase customer satisfaction.
Enterprises like Disney, Unilever, Jollibee, Samsung, BMW, Reckitt Benckiser, Dyson, and Loreal use this end-to-end conversational commerce and shopper engagement solution. Jumper creates omnichannel, messaging-first customer engagement and shopping journeys across social, messaging, and the web (WhatsApp, Messenger, Instagram,iMessage, Twitter, SMS, LINE, Viber, Telegram, Brand website, and more).
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company.
As a Technical Support Engineer for Jumper AI, you will provide first-class technical support to our rapidly growing strategic customer base, who rely on our conversation commerce engagement platform. You will closely work with Sales, Product, Engineering, and the rest of the Vonage organization.
Experienced technical support in cloud communication, conversational commerce, or AI/ML technology sectors is preferred for successful candidates.