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ShipBob, Inc. is hiring a

Technical Support Engineer I - Atlassian Administrator

Remote

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

  • Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
  • Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
  • Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Technical Support Engineer I – Atlassian Administrator 

Location: Remote - India 

Role Description: 

We are looking for strong Atlassian/Jira administrator to support our cloud application suite. This position is responsible for supporting, maintaining, and extending our Atlassian suite. Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization.

What you’ll do: 

  • Translating requirements of the businesses into Jira Service Management (JSM) solutions, implementation, testing & maintenance of these solutions and providing end user support 
  • Create JSM projects, queries, reports and dashboards. 
  • Develop JSM workflows, screen schemes, permission schemes and notification schemes 
  • Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization. 
  • Develop forms for customer portals in JSM 
  • Install and configure plugins and deploy to extend JSM capabilities, make dashboards from add-ons, configure custom fields, support JSM configurations. 
  • Configuring, managing, development and testing sandboxes 
  • Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

  • Bachelor’s degree in Computer Science or a related field 
  • Minimum 5 yrs of total work experience interacting with customers along with strong verbal communication and listening skills 
  • Minimum 3 yrs of work experience as Jira Administrator 
  • Possess excellent diagnostic and troubleshooting skills 
  • A passion for providing legendary customer service to Business customers, using Atlassian Cloud products. 
  • We’re looking for individuals who can self-organize, adapt quickly, curious, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach. 
  • Basic understanding of Java code, familiarity with databases and SQL competence
  • Preferred to have Scriptrunner experience 

Reports to: Manager, Atlassian Systems 

Perks & Benefits: 

  • Medical, Term & Accidental Insurance 
  • All Purpose Leave (casual & sick time): 12 days 
  • Earned Leave: 15 days 
  • Public Holiday: 12 days 
  • Generous Maternity & Paternity Leave 
  • Quarterly Wellness Day 
  • Work From Home Allowance 
  • Referral Bonus Program 
  • Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

  • Be Mission-Driven.  We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
  • Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
  • Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
  • Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
  • Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers. 

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

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