Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.
The Impact of a Technical Support Engineer at Coupa:
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices
What you will do:
- Answer ‘how to’ technical and application configuration questions to our enterprise customers via phone and emails
- Assist in troubleshooting 1st and 2nd level technical issues
- Proficiently handles service requests and escalations within service level target guidelines across cases severity levels
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
- Be responsible for customer production environments
- Build 'knowledge articles' in Coupa’s knowledge base for customers' use
What you will bring to Coupa:
- Excellent written and verbal communication skills
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
- Ability to articulate solutions to complex technical problems clearly and simply
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting
- Native Japanese
- Business English (reading and writing) TOEIC ~750
Preferred Skills:
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
- Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting and fast resolution of customer issues
- Understanding of Procurement domain will be an added advantage
- Knowledge and understanding of scripts will be an added advantage
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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa
here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
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