BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
What You’ll Do
- Manage customer communication and expectations
- Provide phone, email and chat Support to assigned accounts
- Provide troubleshooting and debugging of customer problems
- Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
- Escalate critical issues and roadblocks to the next tier of Support.
- Be part of the on-call rotation for the assigned product team.
What You’ll Bring
- Bachelor’s degree or relevant experience in a related technical field
- Proficiency at the use of a system editor like Vi or Emacs (Vi preferred as this is the available editor by default)
- Proficiency at shell scripting, and familiarity with scripting languages like Bash, PowerShell, Perl, Python, TCL, Expect, and others
- Experience with C
- Experience with Kernel system calls
- Experience with network configuration and troubleshooting issues
- Experience with Active Directory and GPO
- Knowledge of Network Topology/Layers, Networking Tools and Utilities (tcpdump, Wireshark, netsh), configuration, and troubleshooting
- Experience with Unix/Linux administration, how a process can get started as a service, Name Services, and PAM
- Experience with Kerberos, SSL, LDAP, Active Directory, and web server configuration, trouble shooting, and interpretation of diagnostic messages
- Experience with system administration tasks related to application configuration, Unix/Linux security, Windows, File System types and ACLs, OS Capabilities, and SELinux
- Experience with how processes exchange data
- Experience with general SQL language and RDMBS concepts
- Understanding of strace, ltrace, pstack, and other instrumenting tools to monitor a process
- Understanding of Java tools like keytool to manage SSL certs in Java, curl and/or wget
- Strong dedication to customer care.
- Strong team interaction skills.
- Excellent verbal and written communication skills, in person, by telephone, and with large teams.
- Ability to understand and analyze customer technical needs.
- Ability to participate, contribute and interact with cross-functional teams.
Who You Are
- Live our corporate values of Teamwork, Integrity, Passion, Humility, Accountability, and Results.
- Flexible! With a great can do attitude.
- Enjoy working with a team and alone as the situation dictates.
- Great sense of humor.
- Can relate to customers and understand their challenges
- Insatiable thirst for knowledge and improvement as well as the desire to grow in your role and in the company.
- Up to speed in the latest Cyber Security and Software trends… work to stay relevant for the benefits of our customers, partners, employees, and the company.
- Unwavering personal integrity and work ethic.
- Graciously give and receive feedback.
- Motivated, no excuses, and a tenacious self-starter
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
