We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide.
We are looking for a Technical Support Engineer to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for Investigating and resolving service requests from customers, Automating manual tasks, Developing internal tools, Collaborating with cross-functional teams to improve operational efficiency.
Responsibilities:
- Investigate and resolve service requests – describe, triage, and resolve clients' requests
- Monitor system health state, investigate abnormal system behavior, and escalate in case of component failure
- Automatization of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations
- Design operational tools to make the process of issue identification (root cause) and resolution better and faster
- Collaborate with team members (including risk managers, DBA, dev team, customer support, etc.) to research and resolve problems
- Create documentation on troubleshooting techniques for common (repetitive) issues
Requirements:
- English level B2 and higher
- Python, SQL (PostgreSQL), and the ability to work with any Unix OS
- DevOps experience
- Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus, Datadog, and AWS metrics
- T2-T3 Technical Support experience
- Experience in setting up alerts (PagerDuty)
- Technical documentation writing skills
- Available to work in shifts (Monday to Sunday 24/7)
What you get in return:
- You will join the company, that cares about work and life balance
- Annual Bonus based on the performance review cycle
- Family Medical Insurance, Pension fund, MyBenefit system and Multisport for CoE
- Generous Annual Leave Policy (26 days of paid leave for B2B and CoE)
- Hybrid working model (3 days from our modern office and 2 days fully remotely)
- Comprehensive Workation Policy with 30 more remote days available.
- Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
