The Technical Support Engineer is responsible for the operations and maintenance of the academic and administrative server and cloud infrastructure. This position reports to the Chief Information Officer and works collaboratively across the IT department to consistently deliver exceptional services to our client. The Technical Support Engineer will plan and coordinate the design, installation, and connectivity of server and cloud systems to ensure the stable operation of the organization's IT systems including the development, installation, configuration, maintenance, support, backup and optimization of all new and existing server hardware, software, cloud, and virtual environments.
This person will also troubleshoot server performance issues, as well as proactively analyze data capacity and provide storage planning solutions and recommendations. This position will help drive transformation across a variety of networks, servers, and platforms. The duties will adjust to match the technology portfolio and project workload.
Responsibilities
- Order equipment and software and coordinate with vendors
- Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment
- Review, audit, and revise policies affecting security and operability of hardware and software
- Diagnose and solve problems with hardware, software, and network
- Responsible for collaborating with appropriate CampusWorks and client stakeholders to maintain client plans
- Assist with server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
- Assist with monitoring data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
- Assist with maintaining internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments
- Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed
- Perform routine and scheduled audits of all systems, including backups
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Assist with projects and solutions within the larger business initiative
- Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace
- Enable faster and smarter business processes, and develop analytics for meaningful insights
- Work with internal and external partners to communicate project status, activities, and achievements
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- 2-4 years relevant experience as a System Administrator or similar role
- Strong knowledge and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google apps.
- Familiarity with internet security practices and protocols.
- Familiarity with content management systems, such as WordPress and Confluence.
- Familiarity with administering learning management systems (Moodle/Canvas/Schoology) is preferred.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong organizational and problem-solving skills.
- Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
- Prior experience in coordinating meetings and facilitating group discussions is a plus.
What You Can Expect from Us
At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.
Our employees enjoy:
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.
A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.
A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.
A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying.
About CampusWorks
Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.
Friendly Note to External Agencies:
At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.
AAP/EEO Statement:
CampusWorks, Inc. provides equal employment opportunities (EEO) and Affirmative Actions (AA) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
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