Technical Support Engineer

WHAT YOU’LL BE DOING:

Responsible for providing technical support to apparel brand & factory clients. Specialize in 1st level support of software,  data & digital related solutions via calls, e-mails & remote support. Conducts regular training seminars / webinars to clients. Participate in project roll out through collaboration with counterparts, regional teams and solution partners.

YOUR RESPONSIBILITIES WILL INCLUDE:
 

• Provide timely technical support on level 1 & 2 to clients via calls , emails & remote connections within agreed SLA
• Diagnose and troubleshoot technical issues on software , data & digital related solutions 
• Following & creating standard procedures & knowledge base (internal & external)
• Log & track system issues through to resolution, within agreed SLA
• Proactively follow up unresolved issues and escalate to the appropriate level 3 support teams (Internal IT & external partners)
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Assist on ad-hoc projects from supervisor / manager
• Maintain good relationships with clients
• International travel for support and meetings is expected
• Shift duty support on Weekend and holiday is required

• Degree / Diploma holder of Computer Science or related disciplines
• 2+ years of experience in technical Support and user training. Experience in the printing , RFID & manufacturing industry preferred.
• Experience on designing / implementing a call & ticketing system for support team is a plus
• Good experience in NT Server 4.0, Google Service and support in PC hardware/operating systems/office applications/LAN/Networking equipment.
• Strong interpersonal and communication skills with external clients and internal organization
• Analytical, diagnostic mind-set and problem solving skills
• Able to work independently, can handle multiple tasks concurrently
• Good command of spoken and written English
• Willing to travel overseas

Additional information

We not only embrace change… we drive it.  We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests.  We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:  

• Work hours flexibility
• International environment 
• A growing team with good spirit
• Competitive total rewards

Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com