Technical Support Engineer - API

The Community You Will Join:

Did you know there are millions of vacation rental homes that are managed through 3rd party software partners - that aren’t yet on Airbnb?  Did you know that there are 3rd party tools our Hosts use every day to make their job on Airbnb easier - that they can’t yet access through Airbnb?

We connect thousands of Hosts and guests with homes, products, and services that enhance their Airbnb experience.

The API Integrations team works closely with software engineers, product and commercial teams to offer technical advice to a growing community of diverse software partners. This helps their businesses flourish and brings Hosts and guests closer to what matters most.

The Difference You Will Make:

Airbnb's platform is complex and ever-changing. Even small tweaks can significantly impact our software partners. As an API Support Engineer on the API Integrations team, you will be the primary technical contact for our software partners worldwide. Your job involves testing, documenting, sharing updates, and offering quick and reliable technical consultancy to ensure a smooth connection with the Airbnb API.

A Typical Day: 

• Triage, prioritise, troubleshoot and/or escalate major issues reported by our software partners.
• Use a wide variety of tools and logs to make informed decisions to quickly and effectively address software partners’ needs.
• Provides emergency support to software partners during regular on-call rotations.
• Liaise between software partners and Airbnb's software engineers, product teams, and other departments.
• Carefully test, document, and help share updates about new API features and changes on the platform with our software partners.
• Advocate for our software partners by influencing the product team and roadmap decisions based on their feedback and learnings.
• Foster strong connections with our software partners to support their success on Airbnb.
• Create and update user-facing documentation to improve clarity and relevance of content.

Your Expertise:

• 3+ years of experience in a similar customer-facing technical support role.
• Experience working with REST APIs and related tools like PAW, Postman, Kibana, Grafana, Datadog, YAML, etc.
• Understanding of coding concepts and is familiar with programming languages, such as Java and JavaScript, and tools used across the industry such as GitHub repos and IDEs.
• Understanding and writing complex SQL queries.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• You enjoy puzzle-solving, tinkering, testing and experimenting with APIs.

Your Location:

This position is Ireland - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.