Technical Support Consultant, Twinsoft a SOFTONE Company

TwinSoft has been established in 2006 by a group of executives with strong knowledge and many years of experience in the hospitality market. TwinSoft is a leading POS software provider with more than 3500 installations deployed nationwide. Head Offices located in Thessaloniki and an authorized reseller network covering all major cities, ensure a high level of customer support.

SOFTONE Group is one of the largest cloud-based business software providers in Greece and SE Europe. The Group consists nine leading brands (SoftOne, UNISOFT, PROSVASIS, Regate, IMPACT, cosmoONE, Global Sustain Technologies, Sunsoft and Twinsoft) , employs more than 700 professionals and counts more than 60,000 active customers.

Twinsoft is looking for a Technical Support Consultant to join our high caliber team.

Main Duties & Responsibilities

• Provide technical support to clients via phone, email, and in-person

• Installation, configuration, and maintenance of POS systems, peripheral devices, and network equipment.
• Offering training and guidance to end users regarding the use of software and hardware.

Requirements

• University degree in Computer Science or related field
• Strong knowledge of Windows operating systems
• Experience with troubleshooting hardware and software issues
• Good understanding of networking concepts
• Excellent problem-solving skills
• Strong communication and customer service skills
• Ability to work both independently and in a team
• Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) will be considered a plus

Νιce to have:

• Previous experience in IT support role will be considered a plus

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

❤️Private health insurance plan and pension

💰Competitive remuneration package

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

📖 Funded training & development opportunities

🧘🏼‍♀️Psychological and Nutrition Support services

Our core values and competencies define us every day and make us stand out:

• We innovate
• We are reliable
• We focus on growth-development
• We care about people
• We approach our work on a systematic & organized way

Do you feel excited about the above? If, so, apply to this job opportunity