Data Extraction Specialist (Professional Services)

Raft is the intelligent logistics platform that’s redefining how freight forwarders and customs brokers leverage automation. As a dynamic UK-based technology company with a global impact, we are enhancing our AI capabilities through high-quality data extraction. We recently secured Series B funding from top investors, including Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam), and Dynamo Ventures (Sennder, Stord, Gatik).

We are looking for a Data Extraction Specialist to support our customers by accurately extracting data from invoices and improving our AI models. This role will involve working closely with customers, conducting manual data extraction using our VBE tool, and contributing to the continuous improvement of our AI-driven solutions.

Key Responsibilities:

• Accurately extract data from invoices and other documents to improve AI data processing.
• Ensure high-quality completion of assigned customer tasks within deadlines.
• Provide direct support to customers, addressing their queries related to data extraction.
• Collaborate with Customer Success Managers (CSMs) to onboard and support new customers.
• Assist the broader Customer Support team with data-related tasks as needed.
• Adapt to and utilize internal tools efficiently for data extraction and task tracking.
• Stay updated on new features and developments in the Raft platform.
  

Who You Are:

• A graduate from a reputable university.
• Minimum of 2 years of experience in a customer support or data processing role.
• Comfortable working with technology and data extraction tools.
• Experience with ticketing systems like Jira, HubSpot, or similar is a plus.
• Proficient in Microsoft Excel or Google Sheets for data tracking.
• Strong communication skills with the ability to engage with customers and internal teams.
• Detail-oriented with a mindset of continuous improvement and ownership.
  

Why Join Us?

• Work in a global market at the forefront of AI and machine learning advancements.
• Contribute to a product-led company where your work has a real-world impact.
• Gain exposure to international stakeholders across industries.
• Thrive in a fast-paced, tech-driven environment with opportunities for professional growth.
• Be part of a diverse and inclusive team in a dynamic, multicultural workplace.