Technical Support Associate (Afternoon Shifts Mon

Remote

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works in shifts. The shift work includes Monday to Friday: 4 pm – 12 am. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customer queries related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

This role is remote in Poland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.

What you can expect to do in this role:

Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction.
Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers.
Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues.
Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction.
Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues.
Other duties and special projects as assigned.
Performs all job responsibilities in alignment with the core values, mission and purpose of the organization.
Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity.
Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.

What we are looking for:

Fluency in English is a must (B2/C1).
Communication level in German/French/Spanish (B2/C1) is nice to have.
Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences.
Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware.
Capacity to multi-task and quickly prioritize duties.
Exceptional customer service skills.
Strong interpersonal and organizational skills.
Excellent written and oral communication skills to thrive in a fast-paced environment.
Ability to work independently and as part of a team.
Experience with macOS and iOS is preferred.
Experience with macOS, Windows, and/or Linux server platforms is desirable.

Why Jamf?

We are progressive but laid back. You are free to be yourself and work how you work best. Here, you manage your own day and your own work style.
Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
We train and we then give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

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Technical Support Associate (Afternoon Shifts Mon - Fri)

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