Technical Support and Monitoring Analyst

Welcome to Euronet, an exhilarating company with a robust growth history and a vast array of services! Since our inception in Central Europe in 1994, we have evolved into a global powerhouse, creating a real-time digital and cash payments network with millions of touchpoints worldwide. Today, Euronet facilitates the movement of money in all the ways that consumers and businesses rely on—encompassing money transfers, credit/debit processing, ATMs, point-of-sale services, branded payments, currency exchange, and much more. Our innovative products and services span over 200 countries and territories through both our own brand and branded business segments, making participation in the global economy easier, faster, and more secure for everyone.

As our business expands, we are currently looking for a Technical Support & Monitoring Analyst to join our 24/7 team.

• Incident and request management for Processing and IT infrastructure, including daily reporting
• Level 1 support for internal and external customer organizations and partners
• System support & monitoring - using various tools for checking any system malfunction and troubleshooting
• Daily cooperation with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departments
• This position mainly relates to technical tasks from a system point of view; it does not include direct communication with cardholders or any kind of direct end client support activities

Working hours:

As our CL1 Monitoring Center department works 24/7 during the whole year, working hours are organized in 12-hour day (7.30 am-7.30 pm)/night shifts (7.30 pm-7.30 am), averaging 15 shifts per month. Shift schedule is defined on two months’ basis.

Requirements

• General understanding of IT technologies
• Skill to perform several tasks at the same time (multitasking)
• Ability to prioritize tasks when multiple issues are ongoing
• Work in team environment
• Self-motivation with good team spirit, keen to learn new things
• Very good knowledge of English language (verbal and in writing)

Benefits

• Intensive training courses in the first 2 months
• Hybrid working model (night shifts and someday shifts are from home, after the training period)
• 25 vacation days + other leave benefits
• Private health insurance
• Stimulating compensation package
• Rewarding program
• Possibility to learn and advance according to skills and performance within the team and to different departments
• Team buildings
• International working environment