Biofourmis brings the right care to every person, no matter where they are. The company’s AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remote care, and life-changing clinical trials—all without leaving their homes. Trusted by leading health systems, payers, biopharma companies and patients alike, Biofourmis’ connected platform improves patient outcomes, prevents hospital readmissions, accelerates drug development, and closes critical gaps in care—ultimately making science smarter, healthcare simpler, and patients healthier. Biofourmis is a global technology company enabling care delivery, with headquarters in Needham, MA and key offices in Singapore and India. Join our team - we are Committed, Collaborative and Curious….we are Biofourmis!
We are seeking a Technical Support Analyst with solid experience in client-focused solutions and customer support to join our team. As the primary contact for our end-users, the Technical Support Analyst will provide outstanding service by answering inquiries, assisting with user compliance, onboarding and offboarding users, and troubleshooting technical issues. This person will support our evening and weekend shift from Wednesday to Sunday.
In addition to supporting our users, the Technical Support Analyst will serve as a subject matter expert and liaison with internal teams to optimize service delivery, internal processes, and product improvements. This role is within the Shared Services organization and reports to the Manager of Customer Support.
Success in this role is demonstrated by providing an excellent level of service to our customers, exhibiting product expertise, adhering to contractual service level agreements, and successfully meeting or exceeding team and individual performance metrics.
Responsibilities
Requirements
Base compensation for this role is between $26 - $30/hr depending upon experience.
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