As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
Title: Technical Support Administrator I
Location: Delhi (Work Schedule-Hybrid)
Role Description:
The Technical Support Administrator I will ensure service levels, support quality, and customer satisfaction targets while being a key driver for End User Support, IT operations, IT asset management, Incident management. This role employs, maintains, and improves standardized procedures and policies for technical support. The Technical Support Administrator I meets service level objectives and agreements and monitors metrics and service level indicators to ensure compliance. This role is responsible for taking ownership of problems, proposing solutions, and owning the resolution or ensuring clear hand-off to the right owner. In addition, the Technical Support Administrator I assumes responsibility for the state of the team's assets and processes.
What you’ll do:
What you’ll bring to the table:
Reports to: Manager, information Technology
Perks & Benefits:
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we’re looking to bring on board people who embody our core values:
About Us:
ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.
As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.