The Technical Solutions Manager will play a critical role in bridging the gap between our clients and our technical team. This role involves understanding client needs, designing tailored solutions, managing implementation projects, and ensuring the successful adoption of our technology.
- Client engagement: Act as the primary technical point of contact for clients, understand client requirements and challenges, and provide expert advice on how Kata.ai solutions can address their needs.
- Solution design: Collaborate with clients to design customized solutions using Kata.ai’s AICX Platform and develop detailed technical specifications and architecture for proposed solutions. Oversee the development process, providing technical guidance and ensuring adherence to architectural standards and best practices.
- Project management: Lead the implementation of AI solutions, ensuring projects are delivered on time and within scope and coordinate with internal teams (engineering, product, and commercial) to ensure seamless project execution.
- Technical support: Provide ongoing technical support and troubleshooting for clients post-implementation and conduct training sessions and workshops to educate clients on the use of Kata.ai’s products.
- Continuous improvement: Gather feedback from clients to identify areas for improvement in our products and services and stay updated on the latest industry trends and advancements in AI and machine learning.
- Solution Architect: Develop high-level and detailed architecture designs that meet business requirements and are scalable, secure, and cost-effective.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience in a technical role, such as Solutions Architect, Technical Project Manager, or Technical Account Manager.
- Proven experience working with clients in one or more of the following industries: Telecommunications (Telco), Banking & Insurance, Retail & FMCG (Fast-Moving Consumer Goods), Healthcare.
- Proven experience in managing and delivering complex technical projects. - Strong understanding of AI, machine learning, and natural language processing.
- Proficiency in programming languages such as Python, Java, or similar.
- Experience with cloud platforms (AWS, Google Cloud, Azure) and API integrations.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Fluent in English (both written and spoken).
- Willingness to travel as needed to meet with clients and support project implementation.
To apply directly, you can click the following link: https://katrecs.kata.ai/8ae44ddc-1bec-4370-8b65-e176f6ea5a02
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