Technical Solutions Engineer - Specialty Tires

SG10

**Position must be located near a major airport in Texas, Georgia, Tennessee, Missouri, Arkansas, Illinois, Indiana, Wisconsin, Colorado, Kansas, Nebraska, Minnesota, Iowa, Oklahoma, Louisiana, Ohio, Michigan, Western Pennsylvania, or Alabama**

Sales Technical Support by on-site technical assistance, technical education, industry and government regulations. Product Evaluation on new products as well as on existing ones. Warranty handling by direct product investigation on "gray" areas, warranty critical situations management, identifying possible quality issues, misapplication or warranty mishandling.

1. Sales technical support: On-site Technical Assistance. Travel with CST (Commercial Specialty Tires) and Dealer Sales people to End-users. Use of different engineering tools and measurement systems (C-Logger, CLL, CPC, Temperature probes, Mobile Scales, TMPH analysis etc.) for thorough application understanding and proper product recommendation. Monitor jobsites on the long term for tire application related changes. Out of service tire analysis and reporting; Collect & share in-field vision of competitor activity; Organize, follow up & analysis of evaluation tire programs on specific products; Maintain tire follow-up reports and database; Create technical reports on outstanding results; collect testimonials etc. Create sales tools for our people and dealers by using best performance examples
2. Technical education: Participate in design and creation of training materials that increase brand value and customers' effectiveness in use of CST products; Providing technical training to field sales staff and customers as needed. Organizing and planning training sessions and work with different vendors to cover material needed for training program. Theoretical information and hands-on exercise for better understanding of tire application issues. Performing product presentations to to End-users and / or Dealers
3. Field product evaluation (PPMO) Conducting technically valid field investigations, communication results effectively to all parties and coordinate follow-up. Have intimate product knowledge and working knowledge of services related to the particular products of interest. Carrying out of testing in USA Market to evaluate potential new products and existing products, from user evaluation stage to the final results analysis and recommendation stage. Fleet technical survey at different locations across the country; Active Tires inspection and measurement based upon field evaluations objectives of current products; Thorough application analysis and understanding in regards to tire use and performance. Monitoring competition products. Coordinating logistic of evaluation product placement and implementing evaluation plans as per Research & Development requirements. Discussing with end-user for clear understanding of evaluation program objectives and conditions.

4. Product testing / approval: Coordinating testing program with government logistic agency or other OEM for (re)approving CST tires.

5. Warranty: Inspecting outstanding warranty claim products. Travel all across the territory with the respective Sales People and actively involved in tire inspection and determining the damage cause. Create warranty reports for clear communication of tire condition causes and providing sound advice for better tire usage.. Reviewing all warranty claims and complete warranty report for CS HQ. Controlling and approving warranty claims from the field people. Continuous product auditing from quality point of view. Performing Adjustment Ratio analysis on a periodical basis. Direct involvement in identifying potential misaplications, effective material or workmanship issues and / or potential warranty process misuse
6. Technical data analysis: Reporting Coordinate technical information data in order to provide technical support to internal staff and customers and utilizing hardware/software solutions as needed to accomplish engineering objectives. Identifying and conducting technical analysis and methods which are appropriate for the assignment and providing the proper reporting documentation. Creating engineering analysis and presentations. Discussing warranty results and providing feed-back for improving product performance. Updating local Executives and plant Design department on product performance and issues on a regular basis. Creating detailed Technical Quality Information Reports for Design Department on possible material or manufacturing issues. The report includes Mechanism of Failure analysis, possible causes, comments on product quality / application impact
7. Digital Solutions support and deployment: Hands-on system installation of DS portfolio, including telematic devices (CLL). Making sure the systems work on a regular basis and follow-up for potential issues. Coach sales people and partners on capabilities and usage of DS. Report sensors status on a regular basis.

BASIC QUALIFICATIONS

• Bachelors Degree (4 year) in Business, Engineering, Sales or related field and 2+ years of relevant professional experience OR 5+ years experience in tire field
• Experience working in other functional areas (outside of Sales)
• Experience in Manufacturing and/or R&D
• Experience working in a multinational Corporation with other cultures.
• Ability to travel up to 75% of the time
• Organizational knowledge: Understanding of relevant structures of the organization.
• Knowledge and understanding of local networks within target function.
• Basic understanding of product portfolio and organization in other Divisions
• Market Knowledge. Understanding customer needs, client segments, trend setting and competitive environment. (Tires and and basic Telematic) Industry Knowledge.
• Understanding Competition and Gaps in our proposal. (Basic knowledge for connectivity, electronic and Big Data) Functional Knowledge.
• Guarantee proper efficient Sales, Logistics, etc processes. Business proposals, time and territory management. 
• Product knowledge. Analyze and match Market and Industry gaps with BU proposal and transmit/escalate to market or internal organization.
• Basic Financial Knowledge. Understand main P&L drivers and identify threats
• Proficiency in English language
• Deep proficiency of Sales-relevant skills: Presentation, Negotiation, Consulting Skills
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

PREFERRED QUALIFICATIONS

• Bachelors Degree (4 year) in Business, Engineering, Sales or related field and 5+ years of relevant professional experience OR 10+ years experience in tire field
• Foreign language skills. Local market Language
• Continental is not able to pay relocation expenses for this position

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

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