Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.

To support the growth of Charles IT, we are seeking to add a Technical Solutions Architect (TSA) to join our exceptional team. The TSA role works to ensure client success with Charles IT – By providing a technical voice to our account managers, architecting project initiatives for our client base, and working with our Business Development team to complete assessments and roadmaps for prospective clients.

Our TSAs are integral members of the organization, as this position is responsible for bridging our technical solutions with our focus on client engagement and real relationships.

Duties and Responsibilities:

• Perform Operational Maturity Level (OML) assessments during the presales process of prospective clients
• Support our existing client base with the discovery, design, quoting, and delivery of technical solutions
• Support our Account Management team by providing a technical vision to an executive audience
• Assist with creation of roadmaps for our clients futures
• Assist with providing ballpark estimates for clients budgetary purposes
• Assist with delivery and understanding of the proposed solutions
• Serve as a Subject Matter Expert in Charles IT’s technical services, for our clients and internal team members
• Support our team by completing project technical implementations, usually time sensitive and expedited in nature

Requirements

• Associates degree or equivalent in a related field; and 5-8+ years related experience and/or training; or equivalent combination of education preferably in the technology field
• Superior oral and written communication skills required
• Proven ability to juggle multiple client needs with the ability to multi-task and function collaboratively as a member of a fast-paced, client orientated team
• Demonstrable ability to communicate, present, and work with key stakeholders at all levels of an organization, including executives and C-level
• Advanced Experience with Cisco/Meraki, Datto, VMware, Microsoft 365: (Azure, Microsoft Endpoint Manager/Intune, Exchange Online, SharePoint)
• Expertise with ConnectWise, RMMs, VOIP phone systems and or Mac OS is a plus
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Excellent follow-through to see tasks through completion
• Self-starter with the ability to perform independently with little or no supervision
• High level of organization; sharp attention to detail
• Ability to pass a background check
• Current, valid US driver's license is required.

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!