Technical Services Engineer

Join our team as a Technical Services Engineer, where you'll tackle daily inbound cases, diagnose issues, and resolve or escalate as needed. As the key communicator between Customer Success, Professional Services, Development, and TechOps, you’ll ensure smooth coordination during system-wide incidents. Reporting to the Technical Services Team Lead, you'll play a crucial role in keeping everything running smoothly and efficiently.

• Strong interpersonal and cross-functional communication skills  
• Strong computer and multi-tasking skills 
• Strong analytical and problem-solving skills 
• Ability to work independently and take initiative 
• Excellent time management skills with a proven ability to meet deadlines 
• Ability to maintain professionalism and act with integrity 

You will:

• Support All Daxko software offerings and integrated third party tools 
• Work the daily inbound cases from Customer Service 
• Act as the escalation point for Customer Success when identifying urgent action from other departments 
• Test and escalate bug tickets to the appropriate development team via Jira  
• Collaborate across teams regarding business and product needs of customers 
• Participate in on-call rotation  
• Ensure a speedy response time on cases and enlist help of other team members as needed 
• Teach others how to use Daxko software offerings 

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include: 

🏝  Flexible paid time off 
⚕️ Affordable health, dental, and vision insurance options
💪  Monthly fitness reimbursement
💻  Monthly Internet Stipend
🤑  401(k) matching
🍼  New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖  Casual work environments
🏡  Remote work

All your information will be kept confidential according to EEO guidelines.

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