About SAP Fioneer:
Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.
SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.
We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.
A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!
Job Location:
You can work remotely from Germany, Austria, UK or Romania combined with a willingness to travel (around 10%)
About the Job Role:
SAP Fioneer will use its agility to build a modern, cloud focused FSI specific portfolio. The company will offer solutions to financial service providers tailored to address their needs and that cover their operative processes end-to-end. This will help banks, insurers, and other corporations to lower the need for home-grown solutions to enable new business models achieving rapid innovation, low IT cost and getting to a simplified operating model.
In your role as a Technical Service Manager, you will be required to have the following knowledge and perform the following tasks:
- Have knowledge in the following SAP areas: SAP Solution manager, SAP BASIS ABAP system administration, performance/workload analysis, HANA database administration
- Service reporting and continious improvement of services
- Support service owners and engineers with CI/CD of services and performance , providing customer feedback
- Knowledge of S/4HANA architecture, operation
- Support migration and deployment activities (brownfield projects and greenfield deployments)
- Lead and plan greenfield product deployment on SAP cloud
- Coordinate and plan Disaster Recovery tests, plan reviews and maintenance
- Liaise with security and internal product teams
- Supplier management activities and monitoring of our cloud partners
- SAP system maintenance such as upgrades, system copies and kernel updates
- Providing technical advisory to our customers for our SAP cloud solutions and services
- Lead, guide and coach junior team members
- General SAP system administration and tuning
- Drive RCA of issues with SAP Fioneer and partner technical teams ensuring efficient RCA process and reporting
- SAP on Cloud experience preferred in a hyperscaler environment (AWS, Azure and/or GCP) preferred
- Work in a global DevOps environment
Requirements
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Bachelor’s Degree/Master’s Degree in Computer Science, Information Technology, or similar, required.
- Good knowledge in SAP BASIS or technology
WORK EXPERIENCE
- 7 + years of experience in SAP system administration, hands on consulting, lead or Technical Service Management role
- Ability to work effectively in a fast paced business environment. Flexibility and adaptability are must haves to be successful in this role
PRODUCT EXPERIENCE
- Core experience- SAP BASIS, SAP HANA, SAP Solution Manager, SAP on IaaS
- Preferrered experience: SAP Business Technology Platform adminstration, SAP Role build
SOFT SKILLS
- Fluent English speaker, writer and reader
- Good analytical and fast learning skills
- Able to work across teams and regions
- Good skills in problem analysis
- Calm and steady, should be able to handle customers in Sev 1, Sev 2 situations and de-escalate in area of expertise
Benefits
- We are a pragmatic, fast-paced startup company paired with years of system delivery expertise, a strong reputation on the market, and a long-established customer portfolio.
- You will be offered growth opportunities based on merit and individual goals, as well as the space to bring new ideas, drive innovation and challenge the status quo.
- Mobile Office
- Attractive compensation package and country-specific range of benefits
