Technical Service Manager-Bangalore/Pune, India

About SAP Fioneer:

Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery. SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

About the Job Role:

SAP Fioneer will use its agility to build a modern, cloud focused FSI specific portfolio. The company will offer solutions to financial service providers tailored to address their needs and that cover their operative processes end-to-end. This will help banks, insurers, and other corporations to lower the need for home-grown solutions to enable new business models achieving rapid innovation, low IT cost and getting to a simplified operating model.

In your role as a Technical Service Manager, you will be required to have the following knowledge and perform the following tasks:

• Have knowledge in the following SAP areas: SAP Solution manager, SAP BASIS ABAP system administration, performance/workload analysis, HANA database administration
• Service reporting and continuous improvement of services

• Support service owners and engineers with CI/CD of services and performance , providing customer feedback
• Knowledge of S/4HANA architecture, operation
• Support migration and deployment activities (brownfield projects and greenfield deployments)
• Lead and plan greenfield product deployment on SAP cloud
• Coordinate and plan Disaster Recovery tests, plan reviews and maintenance
• Liaise with security and internal product teams
• Supplier management activities and monitoring of our cloud partners
• SAP system maintenance such as upgrades, system copies and kernel updates
• Providing technical advisory to our customers for our SAP cloud solutions and services
• Lead, guide and coach junior team members
• General SAP system administration and tuning
• Drive RCA of issues with SAP Fioneer and partner technical teams ensuring efficient RCA process and reporting
• SAP on Cloud experience preferred in a hyperscaler environment (AWS, Azure and/or GCP preferred)

• Work in a global DevOps environment

Requirements

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s Degree/Master’s Degree in Computer Science, Information Technology, or similar, required.
• Good knowledge in SAP BASIS or technology

WORK EXPERIENCE

• 7 + years of experience in SAP system administration, hands on consulting, lead or Technical Service Management role
• Ability to work effectively in a fast paced business environment. Flexibility and adaptability are must haves to be successful in this role

PRODUCT EXPERIENCE

• Core experience- SAP BASIS, SAP HANA, SAP Solution Manager, SAP on IaaS
• Preferrered experience: SAP Business Technology Platform adminstration, SAP Role build

SOFT SKILLS

• Fluent English speaker, writer and reader
• Good analytical and fast learning skills
• Able to work across teams and regions
• Good communicator
• Good skills in problem analysis
• Calm and steady, should be able to handle customers in Sev 1, Sev 2 situations and de-escalate in area of expertise

Benefits

Our company prioritizes the well-being and satisfaction of our employees by offering a comprehensive benefits package. We provide Medical insurance coverage extended to dependents(parents and parent-in-laws) and wellness cover, which is completely borne by the company which reflects our commitment to family well-being.

At Fioneer we prioritize the employees mental and emotional wellbeing through the employee assistance program. We understand that you might need time off, which is why we have 21 days of paid leave and 12 days of sick leave to help support your personal commitments. Embracing a hybrid work model, we provide meal allowance and internet reimbursement to ensure flexibility, promoting increased productivity and a healthy work-life balance contributing to a positive and fulfilling work environment. Our mobility benefits vary based on seniority level and include company car benefits and transportation facility. At Fioneer, we are a huge family and we would like to celebrate important moments with you by providing celebration rewards. Additionally, our jubilee program recognises your hard work and success.

Join us for a rewarding career where your needs are not just met but exceeded