Technical Service Manager Americas

ABOUT US

SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed.  

Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers. 

As a global business with 1,000 employees in 22 offices across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.

Requirements

EXPECTATIONS AND TASKS

In your role as a Technical Service Manager, you will be required to have the following knowledge and perform the following tasks:

· Have knowledge in the following SAP areas: SAP Solution manager, SAP BASIS ABAP system administration, performance/workload analysis, HANA database administration

· Service reporting and continious improvement of services

· Support service owners and engineers with CI/CD of services and performance , providing customer feedback

· Knowledge of S/4HANA architecture, operation

· Support migration and deployment activities (brownfield projects and greenfield deployments)

· Lead and plan greenfield product deployment on SAP cloud

· Coordinate and plan Disaster Recovery tests, plan reviews and maintenance

· Liaise with security and internal product teams

· Supplier management activities and monitoring of our cloud partners

· SAP system maintenance such as upgrades, system copies and kernel updates

· Providing technical advisory to our customers for our SAP cloud solutions and services

· Lead, guide and coach junior team members

· General SAP system administration and tuning

· Drive RCA of issues with SAP Fioneer and partner technical teams ensuring efficient RCA process and reporting

· SAP on Cloud experience preferred in a hyperscaler environment (AWS, Azure and/or GCP) preferred

· Work in a global DevOps environment

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

· Bachelor’s Degree/Master’s Degree in Computer Science, Information Technology, or similar, required.

· Good knowledge in SAP BASIS or technology

· Fluent English speaker, writer and reader

· Good analytical and fast learning skills

· Able to work across teams and regions

· Good communicator

· Calm and steady, should be able to handle customers in Sev 1, Sev 2 situations and de-escalate in area of expertise

WORK EXPERIENCE

· 7 + years of experience in SAP system administration, hands on consulting, lead or Technical Service Management role

· Ability to work effectively in a fast paced business environment. Flexibility and adaptability are must haves to be successful in this role

PRODUCT EXPERIENCE

· Core experience- SAP BASIS, SAP HANA, SAP Solution Manager, SAP on IaaS

· Preferrered experience: SAP Business Technology Platform adminstration, SAP Role build

TECHNOLOGY EXPERIENCE

· 4+ years technical administration in BASIS including database experience or knowledge

· 4+ years customer facing experience

· Basic hyperscaler knowledge

Benefits

WHAT WE OFFER

• Opportunity to shape the fast-changing financial services landscape.
• Flexibility to work and gain experience in different areas of the company as you grow your career.
• Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio.
• Work with some of the smartest and most driven individuals around the world.
• Competitive compensation package and countless growth opportunities.
• Flexible working policy, so you can work when and where it's comfortable for you.
• Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development.
• Lean hierarchy environment with focus on your growth in providing individual career paths.

WELCOME TO THE WORLD OF FIONEERS

At Fioneer we combine rock solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient inclusive and future fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leader in today’s world and will be the leading foundation for our client’s success in the future. Join us, if you want to be part of creating the FSI world of tomorrow and enter into a future proof career.