The Technical Service Expert - New Product Introduction (m/f/d) is a technical expert responsible for the operational execution of cross-platform programs, with a focus on New Product Introductions (=NPI) in the areas of emissions, e-fuels, containers, and generators. This role serves as the primary liaison between the NPI team and the service organization, ensuring seamless service readiness, life-cycle management, and effective communication.
What we offer:
- An innovative and international working environment
- Health We Care Program – including company sport activities
- Moving cost support for new employees in accordance with policy
- Good connections to public transport – station in direct proximity
- Transportation cost support in accordance with policy
- One of the best canteens in the area with healthy and various meals
- Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities
- High-level of freedom and accountability
Requirements:
- Drive and ensure service readiness for the relevant product/platforms during the NPI process across the life-cycle with a strong focus on all technical aspects (serviceability, tooling, training, maintenance methods/plans, spare parts forecasting and service strategy)
- Own all service deliverables and act as service approver for NPI projects
- Act as global service representative in NPI projects and work closely together with relevant functions such as product line management, engineering, operations etc. to meet the necessary service requirements
- Drive swift and seamless information and knowledge sharing to global service teams to ensure operational excellence
- Develop the 'Entry into Service' strategy for new platform derivatives including maintenance plans, manuals, documentation and required training
- Participate in technical, tollgate and business reviews and present KPIs to senior management team
- Pro-actively participate in the regular planning cycle for new products to ensure service requirements are captured and executed
Your Profile:
- Bachelor or Master's Degree in Engineering
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Detailed technical understanding of reciprocating engine operation and maintenance requirements
- Strong experience in operations and/or services and/or project management
- Demonstrated ability to deliver results while working on multiple projects simultaneously
- Demonstrated ability to work with cross-functional teams and manage multiple priorities
- Proven project management and organizational skills
- Very good communication skills and ability to communicate to the management level
- Fluent in German and English
The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.269,07 gross per month (x 14) and an over payment depending on your qualifications and experience.
