About us
Bower House Digital (an Ogilvy Experience agency) is a global agency with staff and clients worldwide. We are experts in Marketing Technology & CRM who specialise in personalised digital experiences.
We help clients fulfil their digital marketing strategies and maximise the potential of their technology investments. Providing consultancy, production, creative and operational services for some of the world's
largest brands. At Bower House Digital we are energised by complex problems, are big on addressing the root cause, doing great work, and providing a service second to none, and we have a relentless drive to add value.
We like to think and dream big. Our obsession with technology is the essence of everything we do. Our strategy is driven by the latest trends in digital. We don’t just dream big, we have the tools to make big dreams a reality.
Main duties and responsibilities
- Manage 4 - 8 enterprise accounts, owning all aspects of account services
- Own the financial and contractual nature of the assigned accounts, including scoping of new opportunities, creating and reviewing SOW, MSAs & change requests, invoicing and burndown reports, ensuring prosperous financial health across accounts
- Nurture and grow the relationships within the assigned accounts, ensuring frequent contact with key clients, in-person meetings and social gatherings
- Project management of small to medium projects/retainers, owning the coordination and completion of project timelines, resourcing, delivery, change requests, budget, and perform agile ceremonies as required
- Be the escalation point of contact, ensuring problems are solved efficiently and with minimal impact to the client relationship, internal team and quality of work
- Conduct/assist workshops and discovery sessions to capture business and functional requirements and assigned accounts, to inform new opportunities and the scoping of identified opportunities
- Manage the resourcing of accounts, ensuring accounts are adequately and efficiently resourced
- Maintain and demonstrate a sound knowledge of Bowers range of technical, strategic and campaign service offering, as to answer client enquiries and to proactively seeking new opportunities by identifying accounts needs within Bower’s service offerings
- Build and maintain relationships across SFMC platform partners (e.g. Salesforce Account Executives) to share knowledge and seek new opportunities and advocate for the platform with clients
Requirements
- Demonstrated experience with strong stakeholder management to deliver successful outcomes
- Solid understanding of marketing technology, including the SFMC platform and CRM and digital marketing
- Strong ability to triage and work with both internal and external stakeholders to ensure outcomes
- Strong organisation and project management skills
- Excellent written and verbal communication skills with attention to detail
- Exceptional relationship building skills and a team player mentality
About the Offer
- A hybrid working environment to make sure work is working for you.
- And a tailored personal development plan to help you identify and achieve your goals, coupled with a dedicated manager to support your career and personal development.
- Additional time off including your birthday, summer Fridays, and loyalty leave.
- We offer discounted rates with NIB Health Insurance and Fitness First for when you want to hit the gym.
- As well as yoga, meditation, and wellbeing programs to help keep your mind in shape.
- And confidential counselling support if your personal or professional life throws you a curveball.
- There are reward programs to acknowledge achievement and loyalty.
- And we’ll give you a bonus for bringing other talented people and brilliant clients into the business.
- Access to discounts and vouchers for big household name brands via our benefits platform, Perkspace.
Please note: All applicants must have valid Australian working rights.
BHD Ogilvy is an equal-opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander, and people of all backgrounds to apply.
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At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
