Technical Scrum Master

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product — a consumer health engagement platform — integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Technical Scrum Master

Reporting to: Director, Engineering Delivery & Project Management

Location: Chapel Hill, NC; Newton, MA or Minneapolis, MN;

Compensation: $120,000-$130,000, depending on qualifications, plus bonus potential and benefits

Position Summary:  

Well is seeking a Technical Scrum Master qualified as a Scrum Master/Release Train Engineer/Agile Coach to work alongside engineering teams with the unified goal of delivering solutions required by both the business and technology leadership. 

The Technical Scrum Master will guide teams in agility and ensure the team adheres to Well’s best practices. They'll work closely with Delivery Leads, Tech Leads, and Engineers to ensure clarity of vision and scope of the work, whilst shielding the team from external interferences, ensuring a consistent pace of work, and driving agile maturity.

This pivotal role offers an exciting opportunity to interface with state-of-the-art technologies and collaborate with skilled professionals in both IT and business sectors. The individual will navigate cross-functional teams, ensuring they deliver value and meet goals in line with Well’s Engineering principles.

Key Responsibilities:

• Foster a collaborative and transparent environment, working closely with Enginneering Managers and Technology teams.
• Coach the team on best practices and values to delight customers.
• Address team dynamics, resolve conflicts, and resource constraints to improve team velocity.
• Facilitate sprint planning, daily scrums, retrospectives, sprint reviews and demos.
• Ensure transparency into the team's work through progress updates.
• Act as a buffer between the team and any distracting influences, ensuring the team remains focused on sprints and objectives.
• Proactively identify blockers, dependencies, or risks and work with necessary stakeholders to address them.
• Promote continuous improvement, helping the team adapt and evolve within the Engineering journey.
• Maintain knowledge of Well’s best practices and new trends.
• Cultivate a continuous improvement within the team by identifying process inefficiencies, recommending solutions, and implementing changes
• Ensure adherence to company data and security policies, including HIPAA guidelines.
• Facilitate communication and collaboration between teams, ensuring that dependencies are managed and that technical challenges are addressed in a timely manner.

Qualifications:

• 5-10 years of hands-on experience in an Agile delivery environment.
• Certified Scrum Master (CSM) or similar certification.
• Knowledge of Scrum theory, rules, and practices.
• Proven history of delivering projects on time
• Proven leadership and motivational skills.
• Understanding of software development life cycle models.
• Proficiency in Jira tools and Agile software incremental deployments.
• Ability to handle and prioritize multiple tasks in a fast-paced environment.
• Experience with program-level Agile frameworks (e.g., SAFe) is an advantage.
• Experience working in a healthcare domain is a bonus.

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. 

We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.