POSITION SUMMARY
Twist is looking for a Technical Sales Specialist (TSS) to serve as a primary technical field contact for Twist’s customers and to be an integral part of our sales and marketing team. The FAS will function as a liaison between customers and Twist. In this capacity he/ she is responsible for both pre- and post-sales technical support for Twist’s NGS Product Portfolio. This position will be based in Singapore, with travel requirements of up to 50% within the KOSEA region (All of APAC exc. Japan and China).
Key Responsibilities:
- Provide expert understanding and strong technical competency in discussing Twist’s capabilities and product offering with customers
- Provide application-based guidance representing NGS for pre-sales with sales team in technical discussions, presentations, competitive scenarios and meetings with customers
- When required provide 2nd Tier focused post-sales support activities for Twist’s product portfolio and customers’ application workflow representing NGS
- Identify, nurture, and manage collaborations to network and provide leads for the sales team
- Provide high-level technical support to the customer in discussing and designing requirements and providing guidance or input on experiments related to use of Twist’s products
- Provide custom design, experimental setup or demo run, troubleshooting at Twist or customers’ location, phone calls or writings representing NGS
- Local and regional travel (up to 50%) to work in the field with sales or marketing, attend both internal and external meetings with key customers, provide training, and participate in trade shows and conferences
- Liaise with the customer, sales team, product management, and other internal teams including R&D and production
- Network with customers to deeply understand and provide feedback to sales and marketing team and product management on customer requirements for new applications or products
- Keep informed of competitive market information at industry seminars, trade shows, and conferences and provide reports on trends to Sales & Marketing and Product Management
- Keep abreast of all research development in the field and summarizing for the team
Minimum Qualifications:
- 5 years commercial or academic experience working or studying with NGS
- BS/MS/PhD in any field related to Genomics
- Strong technical knowledge of NGS applications
- Genomics-based informatics experience is a bonus
- High attention to detail in wet-lab experiment
- High self-motivation and must have demonstrated ability to work in collaborative team environment
- Excellent verbal and written communication skills
- Exceptional time management skills
- Dedicated team contributor
- Excellent customer focus – grit, impact, service and trust
- Experience of customer support and use of CRM system a plus
About Twist Bioscience
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
