ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Sales Engineer is an exceptional, experienced software sales professional that will generate new business and ensures growth of existing accounts. This position assesses potential application of company products or services and offers solutions that meet customer needs. Sales Engineers demonstrate ConnectWise’s value proposition of the Unified Monitoring & Management (UMM) business unit providing technical guidance to prospects and communicates partner feedback for future product developments. Uses technical knowledge of product and service offerings to drive Sales support, generate pipeline, and help create an overall successful adoption of the product/service all the way to implementation and onboarding.
Essential Duties and Responsibilities:
· Responsible for representing both technical and functional aspects of our suite of products/services and proposing how these benefit prospective customers
· Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations
· Executes proof of concepts with prospects at both a technical and business level to show the value.
· Proactively scopes technical solutions required to align product designs to customers’ business by interpreting customer requirements
· Apply requirements in the form of standard or custom proof of concepts and trials to prospects in order to provide an effective means for them to evaluate our products
· Works independently or as part of a sales team with customers to position technology to both business and technical users in a consultative manner and through product capability assessments
· Prepare, research and provide input into technical RFPs/RFQs
· Act as a key point of contact for all Revenue staff to provide product knowledge and technology expertise through training, coaching and product support
· Maintains a thorough understanding of technical sales techniques and processes including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technical deal closing
· Pursues and maintains professional and technical knowledge through ongoing training and education to ensure ability to work independently as a key professional resource to the revenue organization
· Salesforce updates to include task and event creation for each engagement conducted together with notes outlining work undergone throughout the presales cycle.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· 5+ Years experience working with an existing RMM, preferably Automate and / or Command
· Proven sales track record of success and ability to identify opportunities and leverage internal & external resources appropriately
· Understanding of relevant products: Security, Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Configure Price Quote (CPQ) Backup and Disaster Recover (BDR), Remote Control, IT Infrastructure, Documentation, Managed Services
· Deep understanding of scripting and how it provides business efficiencies.
· Experience in relevant channels: Managed Service Providers (MSP), value-added resellers (VAR), office technology (OE), Technology Service Providers (TSP), Internal IT, Security (MSP+), IT Outsource (ITO)
· Demonstrated personal commitment and interest in continued professional development.
· Excellent communication and interpersonal skills
· High energy, passion, a sense of humor and enthusiasm
· A team player that wants to help others and win together
· CRM experience such as Salesforce.com, or equivalent
Educational/Vocational/Previous Experience Recommendations:
· 5+ Years experience working with an existing RMM, preferably Automate and / or Command
· Proven sales track record of success and ability to identify opportunities and leverage internal & external resources appropriately
· Understanding of relevant products: Security, Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Configure Price Quote (CPQ) Backup and Disaster Recover (BDR), Remote Control, IT Infrastructure, Documentation, Managed Services
· Deep understanding of scripting and how it provides business efficiencies.
· Experience in relevant channels: Managed Service Providers (MSP), value-added resellers (VAR), office technology (OE), Technology Service Providers (TSP), Internal IT, Security (MSP+), IT Outsource (ITO)
· Demonstrated personal commitment and interest in continued professional development.
· Excellent communication and interpersonal skills
· High energy, passion, a sense of humor and enthusiasm
· A team player that wants to help others and win together
· CRM experience such as Salesforce.com, or equivalent
Working Conditions:
· Professional office environment
· Long or irregular working hours are normal to meet deadlines, secure deals and attend conferences/events.
· Onsite/Hybrid/Remote depending on location
· Dynamic atmosphere of a rapidly expanding technology organization.
· [20%] or greater travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
