Intercom is hiring a

Technical Recruiting Manager, Machine Learning

Dublin, Ireland

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 🤔

Intercom has announced a $100million investment in AI, and we have ambitious plans to scale our AI team over the next twelve months.We are seeking an experienced Machine Learning Recruiting Manager to join our talent acquisition team and partner closely with our AI Group. In this role, you'll be responsible for developing and executing hiring strategies to attract top machine learning talent and support Intercom's ambitious AI initiatives.

What will I be doing? 🚀

  • Partner with AI leadership group to understand hiring needs and develop targeted recruiting strategies
  • Manage a team of recruiters to source, engage, and evaluate machine learning candidates across various specializations
  • Manage full-cycle recruitment process for ML roles, from job posting to offer negotiation
  • Build and maintain a robust pipeline of ML talent through proactive sourcing and networking
  • Stay current on ML industry trends, talent markets, and competitive landscapes
  • Advise hiring managers on market conditions, compensation trends, and candidate motivations
  • Collaborate with employer branding team to showcase Intercom's ML work and team culture
  • Develop and refine interview processes to effectively assess ML candidates
  • Track key recruiting metrics and provide regular updates to stakeholders

What skills do I need? 📖

  • 5+ years of technical recruiting experience, with a focus on machine learning or AI roles
  • Understanding of machine learning concepts, roles, and talent landscape
  • Proven track record of successfully hiring ML talent in a competitive market
  • Strong network within the ML community and ability to engage passive candidates
  • Excellent communication and relationship-building skills
  • Experience partnering with senior technical leaders and translating hiring needs
  • Ability to understand and effectively communicate complex technical concepts
  • Data-driven approach to recruiting strategy and decision-making
  • Bachelor's degree or equivalent experience

If you're passionate about AI and have a talent for connecting top machine learning professionals with exciting opportunities, we'd love to hear from you. Join us in shaping the future of customer communication through innovative AI solutions.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done



Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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