Why you'll LOVE Sagent:
You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!
By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.
Sagent powers servicers and consumers. You power Sagent!
About the Opportunity:
As a Technical Quality Assurance, Senior Lead at Sagent, you will be a key contributor to ensuring the quality and reliability of our software products and services. Leveraging your extensive experience and theoretical knowledge base, you will conduct a wide range of quality control tests and analyses to ensure that our software meets or exceeds specified standards and end user requirements.
This role offers an exciting opportunity to lead quality assurance efforts, collaborate with cross-functional teams, and drive continuous improvement in our technology department. Ultimately, you’ll help us achieve a robust, easily maintainable regression framework, which will help us achieve our product quality and release cadence goals.
In this role you will review and revise our testing infrastructure, as needed, and expand our test coverage. Your responsibilities will not only include the development of integration and regression tests, but also finding, managing, and squashing bugs.
Your day-to-day at Sagent:
Quality Control Testing and Analysis:
- Conduct a wide range of quality control tests and analyses to ensure that software meets or exceeds specified standards and end user requirements.
- Perform manual QA/testing of products and services and may perform QA testing in environments that utilize state-of-the-art software automation applications testing processes.
- Producing status reports for the product testing and defect status.
- Providing user acceptance testing support to clients by directly working with them for the issues reported during testing phases.
Test Plan and Script Development:
- Responsible for identifying test scenarios based on the information provided in the defect tracking tools or enhancement project design documents.
- Draft, revise, and approve test plans and scripts to ensure alignment with standards and IT strategy.
- Create test data files with valid and invalid records to thoroughly test program logic and verify system flow.
- Maintaining/Updating regression test suite based on enhancement changes and additions to the test suite.
Collaboration and Planning:
- Raising risks to management with respect to quality and schedule of the release.
- Coordinate with offshore teams on day-to-day work transitions.
- Collaborate with development, product management and delivery teams throughout the SDLC.
- Collaborate with users to plan user acceptance testing, alpha and beta testing.
- Ensure that system tests are successfully completed and documented, and all problems are resolved.
Policy and Procedure Development:
- Develop, revise, and approve quality assurance and testing policies, standards, and procedures to ensure adherence to industry best practices.
We would love to hear from you if you have:
- Bachelor’s degree in Computer Science, Software Engineering, or a related field with 4-7 years of Quality Assurance experience OR 7-10 years of experience in lieu of degree.
- Ability to apply a theoretical knowledge base to achieve goals through your own work, with specific functional expertise typically gained through formal education and experience.
- Demonstrated experience conducting quality control tests and analyses to ensure software meets or exceeds specified standards and end user requirements.
- Proficiency in manual QA/testing of products and services with API testing experience, and experience in environments that utilize state-of-the-art software automation applications testing processes.
- Excellent oral, written, and presentation skills with the ability to convey technical concepts to non-technical stakeholders clearly.
- Analytical mindset, comfortable using data to inform decision-making and product improvements.
- Strong skills in drafting, revising, and approving test plans and scripts to ensure alignment with standards and IT strategy.
- Ability to create test data files with valid and invalid records to thoroughly test program logic and verify system flow.
- Experience collaborating with users to plan user acceptance testing, alpha and beta testing.
- Proven ability to ensure that system tests are successfully completed and documented, and all problems are resolved.
- Capability to develop, revise, and approve quality assurance and testing policies, standards, and procedures.
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Perks!
As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!
Why Sagent?
Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.
Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.
Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
