Are you an exceptionally experienced Project Manager with deep experience in SW Development and delivery processes? Do you have a passion for extreme Customer delivery Support, Continuous improvements, and agility?

Become the newest leader in Toshiba's Professional Services delivery team. This candidate will focus on excelling in customer delivery. This opportunity will provide the candidate the chance to work with customers and business partners and with a team of great Toshiba SW professionals.

Join us leading an outstanding team of SW developers and testers that interacts with WW customers to deliver SW retail solutions and features, resolve bugs, and address customer requests under the agile umbrella. The position will be based in our Guadalajara, Jal. México development center facility.

The Project Manager for the Services Team will plan, schedule, monitor, evaluate, and direct projects, ensuring they meet established time, cost, and objectives. The Project Manager develops and manages the project's change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results.  The Project Manager conducts project progress reviews with client and account team personnel, providing contingency and problem-resolution plans as required. Candidates should have expertise in translating IT requirements into solutions driven by detailed project plans via the use of Project Management disciplines. Given the customer-facing nature of this role, up to 30% travel is expected.

AREAS OF EXPERTISE & SPECIAL SKILLS

We are seeking a dynamic and experienced Services Project Manager to join our team. As a key player in our organization, you will be responsible for driving successful project outcomes, collaborating with cross-functional teams, and ensuring customer satisfaction. Here are the essential skills and qualifications we are looking for:

Education and Experience:

• Bachelor’s degree with 8+  years of relevant experience, or an equivalent combination
• 8+ years of hands-on Project Management experience in the field of Software Development and accountability for achieving the project’s revenue and margin goals
• Proven track record in an Agile development environment

Customer-Centric Approach:

• Proficient in creating compelling customer proposals and delivering impactful customer presentations
• Ability to work seamlessly with diverse teams across different locations, emphasizing cooperation and influence

Technical Proficiency:

• Smartsheet ( or MS Project ) for effective project planning and tracking and MS Office Tools expertise, Jira
• Results-oriented mindset with a focus on project success, revenue growth, and cost management (P&L responsibilities)

Effective Communication:

• Strong written and oral communication skills, enabling effective collaboration with all levels of management and team members
• A sense of urgency in driving issues to closure, always aiming for successful outcomes
• Consistently meets deadlines and delivers high-quality work

Adaptability and Prioritization:

• Multitasking proficiency to handle multiple assignments concurrently
• Skillful at prioritizing tasks to achieve project goals efficiently

Relationship Building:

• Demonstrated ability to build strong relationships with stakeholders, clients, and team members

Functional Requirements:

• Experience in gathering and documenting functional requirements, ensuring alignment with project objectives

Customer-Facing Skills:

• Previous customer-facing experience, understanding the importance of client satisfaction
• Strong interpersonal skills are critical for this customer-facing role

Certifications:

• PMP or SAFe® CSM® certification, or a demonstrated plan to achieve these credentials

Nice to have

• Experience in the retail industry

What you will be doing:

• Leads a delivery team for a large, complex project or multiple smaller such projects, requiring a broad scope of domain and discipline knowledge, with significant customer interaction. Develops and manages project plans, resources. Manages task assignments and conducts team meetings. Communicates project status internally and with customer and conducts status meetings. Produces project documentation. Monitors and controls project and manage day-to-day activities. Identify issues and tracks to resolution. Manages Change Control. Manages cost/schedule/resource variances
• Identifies opportunities to leverage existing assets (domain functionality, tooling, documentation) in new projects
• Interfaces with internal and external teams to ensure alignment of deliverables. Ensures client expectations are met/exceeded
• Collaborates with Partners on sales pursuits, including customer-facing presentations and demos, projects & resource planning, and estimates/budgeting
• Provides content for and/or reviews contracts (SOW's, PCR's)
• Hosts internal knowledge-sharing sessions. Builds educational content for internal and external consumption. Identifies and documents new intellectual property (IP)
• Perform other related duties as assigned