EVOTEK is North America's premier enabler of secure digital business focused on innovation. With an integrated set of technical domains, including data center, network, security, cloud, and communications, EVOTEK provides a cohesive approach to digital initiatives while driving business impact. In addition to technical solutions, EVOTEK offers advisory services and strategic sourcing to help bridge the gap between IT and business, reducing functional silos and facilitating alignment. EVOTEK was named Inc. Magazine's "Best Places to Work" in 2018, 2020, and 2022. In addition, for seven consecutive years, EVOTEK was listed in The San Diego Business Journal's "Best Places to Work" and recognized in CRN's "Solution Provider 500" list, CRN's "Next-Generation 250" list, CRN's "Triple Crown" and highlighted as CRN's "Top 150 Growth Companies".
Requirements
- Manage the Delivery Operations and responsible for overall Service Delivery of a project.
- The role involves managing the contract effectively, which includes operations, transition, finance & providing leadership (in order to provide the client with a high-quality service).
- Ensure that all targets and deadlines described in KPIs and SLAs are met according to contract & client’s expectations.
- Acts as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities.
- Work closely with the transition team & key client stakeholders to timely address and resolve any transition issues.
- Develop strong working relationships with key client stakeholders and proactively address their needs.
- Drive Best Practices sharing sessions amongst the teams to augment delivery.
- Manage internal/external technical resources for project delivery.
- Accurately forecasts and manages costs & profitability for the project.
Qualifications
- Bachelor’s degree in business or related field, or 10-years of industry-specific experience.
- In-depth knowledge of monitoring, ticketing and management platform infrastructures.
- Strong IT technical and project management skills with excellent customer service skills.
- Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information.
- Must possess initiative with strong analytical and problem-solving skills.
- Strong familiarity with project management tools and methodologies.
- Strong analytical and decision-making skills.
- Ability to effectively communicate with customers.
- Must display great attention to detail.
- Must be comfortable working in a fast-paced dynamic environment.
- Excellent verbal, written, and interpersonal skills.
- Ability to prioritize and organize effectively.
- Ability to work on multiple projects simultaneously.
- Ability to work both independently and with others.
- Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
- Proficiency in using MS Office Suite and Windows-based computer applications.
Benefits
- Salary commensurate with years’ of experience, technical expertise and geographic location.
- Salary range: $85,000 to $150,000.
- Performance bonuses.
- Benefits package that includes 100% paid medical, dental and vision for the employee.
- 401(k) with employer match.
- Strong company culture.
- Flexible PTO policy.
- Flexible working arrangements.
- Annual company overnight retreat.
