Technical Program Manager - Logistics

Who is Redbubble

As the world's largest marketplace for independent artists, our purpose is to create and inspire new ways of experiencing connection and a sense of belonging for every person. From everyday things, to the very thing, we connect people to millions of designs on any product, on demand. 

Welcome to a place that will celebrate your achievements, celebrate you solving the hard problems not just the fixes and celebrate you rapidly getting to the core of the issue rather than striving for the perfect answer.

The Role

We’re looking for a Technical Program Manager - Logistics who will join our Supply Chain Operations function and be responsible for meeting or exceeding customer expectations for delivery at the lowest possible shipping cost.

Reporting to the Director - Supply Chain, this role will own the relationships with US and CA shipping carriers to optimize for speed, cost, quality, capacity and experience. This is an exciting opportunity to work with technical partners to optimize the logistics onsite experience pre/post checkout to best in industry, and be the operational owner for the 3rd party logistics software tools.

Key Accountabilities:

• US & CA Logistics
  • Source, negotiate, and engage with US/CA shipping carriers, both prospective and existing
  • Responsible for third party printers to implement new carriers, troubleshoot shipping problems, and drive efficiencies
  • Develop and implement new processes for transportation efficiencies
• Coordinate with internal teams and third parties to identify and fix drivers of late shipments (missed delivery promise) while reducting total time to customer overall. 
• Be the administrator and subject matter expert for internal Redbubble US/CA shipping needs. Setting up accounts, creating documentation, and training employees that requires shipping privileges (IT, Samples, RTS)
• Responsible for the discovery and supporting development of the on site logistics experience pre and post checkout.
  • Communicating promise delivery date to customers
  • Shipping options for customers
  • Setting expectations for delivery with the goal of increasing conversion and reducing time from order to delivery
  • Improving the overall post order delivery tracking experience for customers.
• Business owner of 3rd party logistics SaaS tools (Branded Tracking, Address Validation, Rate Shop, etc.)
• Inbound freight

What You’ll Bring:

• 2+ years' experience in technical supply chain roles, preferably for dropship e-commerce, retail or marketplace businesses
• Ability to build long-term logistics strategies and execute a plan to achieve
• Data-driven and highly analytical, able to use data and metrics to optimize costs and operations
• Deep market knowledge of North American parcel/postal providers
• Able to build long-term relationships with external partners, including performance management and negotiation
• Comfortable adapting and working in an ambiguous environment, able to pivot to new priorities based on dynamic business needs
• Experience simplifying manual processes through automation and process improvement

What We Offer:

• A high trust culture based on mutual respect 
• Exposure to independent artists 
• Flexible working arrangements
• Personalised career planning 
• Opportunity to work in a global organisation
• Equity in your package 
• Monthly Wellness allowance 
• Vouchers and discounts from our Redbubble website 
• Medical, Dental, and Vision benefits are offered for employees and dependents at little or no cost to the employee.
• Retirement Savings (401k) matching. 100% of employee contribution up to 5% of salary.
• FSA available for all employees.

We’re creatively inspired commerce. And that inspiration starts with you. With your drive for progress over perfection and your courage to come together in celebration of creativity over convention. You’re inspired by art and those who make it, and we’re inspired by you.

Life at Redbubble

Redbubble is a place where you are encouraged to bring your whole self to work and to always value creativity and compassion above all else. Having the courage to take risks, speak up, ask for help, and connect with others, is how we accomplish more together. 

In the same way that we are deeply committed to unlocking infinite opportunities for artists, their customers and the fulfillers, we are dedicated to providing a truly trusting workplace where you can grow, thrive and boldly aim higher than you previously thought possible.

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees relative to the San Francisco City market, regardless of their location. In pursuit of pay equity and fairness, the starting annual base salary for this position is anticipated to be $90k - $100k. The final offer may be determined by a number of non discriminatory factors, including experience, knowledge, skills, and abilities. All employees may be eligible for other forms of compensation such as stock-based compensation, which are awarded to employees annually, subject to board discretion.

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